Why UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

The Senior Information Systems Engineer is the technical owner of our Atlassian ecosystem (Jira and Confluence), responsible for designing, scaling, securing, and automating enterprise-grade collaboration platforms. This role requires deep hands-on expertise, strong architectural judgment, and the ability to influence without formal authority while driving reliability, best practices, and modern DevOps ways of working. You will partner closely with IT and Security leaders to ensure Jira and Confluence enable secure, high-performing, and efficient software delivery across the organization.

Primary/Essential Duties And Key Responsibilities

Serve as the primary technical owner for Jira and Confluence, overseeing architecture, reliability, and day-to-day operations.

Design, build, and maintain scalable, highly available cloud architectures with strong performance and disaster recovery.

Lead platform strategy, roadmap planning, and technical decision-making for Atlassian Cloud.

Evaluate, implement, and optimize Atlassian product features and Marketplace applications.

Drive automation of Jira and Confluence administration using APIs, scripting, and infrastructure-as-code practices.

Establish and enforce standards for workflows, configurations, governance, and reusable automation patterns.

Integrate Atlassian tools with CI/CD pipelines, source control systems, identity providers, and observability platforms.

Lead upgrades, migrations, incident response, and complex configuration changes with minimal downtime and thorough root cause analysis.

Partner with Security, Compliance, IT, and process leaders to meet enterprise requirements and optimize agile delivery workflows.

Design dashboards, metrics, documentation, and self-service capabilities while mentoring junior engineers and serving as a trusted DevOps advisor.

Experience leading or participating in enterprise Atlassian migrations

Required Qualifications

6+ years of experience in DevOps, Platform Engineering, or Systems Engineering

4+ years of hands-on experience administering Jira and Confluence at scale

Strong expertise in Agile frameworks and software development lifecycles

Experience integrating Atlassian tools with CI/CD platforms and source control

Strong understanding of cloud infrastructure and platform reliability

Excellent communication skills with both technical and non-technical stakeholders

Atlassian certifications (ACP-100, ACP-120, ACP-620, ACP-420)

Experience with Atlassian Cloud Enterprise

Advanced experience with scripting and automation (e.g., Python, Groovy, Bash, REST APIs).

Company Overview

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [HIDDEN TEXT]

Sr Information Systems Engineer (Atlassian ecosystem (Jira and Confluence))