Skill required: Omnichannel - Customer Service

Designation: Customer Contact Comms Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language - Ability:English(International) - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do Role Description E-Care is responsible for resolving customer queries received via the online contact form, email, or letter—ranging from product inquiries to service issues. The team aims to meet SLAs of 24 hours for emails and 5 working days for letters, helping maintain customer satisfaction. E-Care also handles requests requiring proof, such as payment or top-up confirmations. Role overview E-Care Support role managing digital customer queries via email and letter within SLA. Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for skills and competencies

Strong written communication
Time management
Customer service orientation Experience and qualifications
Experience in digital or written support environments preferred Roles and Responsibilities: Key responsibilities
Respond to email and written queries
Resolve service and payment issues
Maintain SLA compliance
Document cases accurately, Any Graduation

Customer Contact Comms Associate-Voice