User Support, Itil, help desk ticketing systems, Product Support, knowledge management tools, vendor management, Troubleshooting

Servicenow, Dns, Microsoft Intune, DHCP, Microsoft 365, Azure Ad, Windows 10, Azure Entra ID, Autopilot, Freshservice, Active Directory, endpoint security tools, Jira Service Management, backup and restore operations, EDR, AV, TCP IP connectivity troubleshooting, ITSM tools, Windows 11, file print services

Ticket management, SLA adherence, Identity and access support, End-user support, Endpoint security fundamentals, ITSM platforms, Device provisioning, Service Desk operations

ticketing systems , It Infrastructure, ITSM tools, Freshworks, troubleshooting techniques, Freshservice

Compute Engine (GCE), Itil, Servicenow, Iam, Cloud Storage, GCP Console

network connectivity , O365, Outlook, Itsm, Exchange, Windows, Applications, PowerShell, Citrix, Oracle, Network Printing, VMWare, Mobility, Skype For Business, Mac, Service-Now, User access issues, Sharepoint, Technical support, Hardware systems, Avaya, Application related issues, Remedy