COMPANY : Leading Multinational Apparel Manufacturer

DESIGNATION : General Manager Quality

LOCATION: Cambodia

SALARY: Net USD 9000 + Benefits

OVERVIEW:

Our client is a leading multinational manufacturer seeking for a General Manager – Quality who will be responsible for leading and governing end-to-end quality. This role ensures compliance with buyer requirements, international standards, and internal quality benchmarks while driving continuous improvement, risk mitigation, and operational excellence across the supply chain.

The position requires strong exposure to buyer-facing quality management, factory-level execution, and cross-functional leadership.

KEY RESPONSIBILITIES:

1. Strategic Quality Leadership

Define and implement the overall quality vision, framework, and governance model across buying office and manufacturing units
Align quality strategies with buyer expectations, brand compliance standards, and business objectives
Act as the senior quality representative for buyers, brands, auditors, and certification bodies

2. Manufacturing Quality Operations

Oversee quality systems across cutting, sewing, finishing, washing, and packing operations
Ensure robust in-line, end-line, and final inspection processes to minimize defects and rework
Drive root cause analysis, CAPA implementation, and defect prevention programs
Collaborate closely with production, technical, IE, and merchandising teams to improve Right First Time (RFT) performance

3. Compliance, Audits & Certifications

Ensure compliance with international standards such as ISO, WRAP, BSCI, SEDEX, OEKO-TEX, and buyer-specific audits
Lead internal and external audits, manage audit closures, and ensure sustained compliance
Oversee product safety, chemical management, testing protocols, and lab coordination

4. Process Improvement & Excellence

Drive Lean, Six Sigma, and continuous improvement initiatives to reduce quality costs and improve efficiency
Monitor and improve KPIs including defect rates, claim ratios, rejection percentages, and audit scores
Implement digital quality tools, dashboards, and reporting systems where applicable

5. Team Leadership & Capability Building

Lead, mentor, and develop quality teams across buying office and manufacturing locations
Establish clear performance metrics, succession planning, and training programs
Promote a strong quality culture across all levels of the organization

6. Risk Management & Cost Control

Identify quality risks early in the product lifecycle and implement preventive measures
Reduce quality-related costs including rework, returns, claims, and penalties
Support commercial teams in managing buyer negotiations related to quality issues

PRE - REQUSITES:

Bachelor's Degree in Quality, Textile Engineering, Apparel Production, Industrial Engineering or related field
Minimum 12+ years of progressive experience in apparel quality management
Proven experience working with international buying offices would be an added advantage
Hands-on experience with audits, compliance, and buyer negotiations