Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Company Description:

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About The Team

The Security Operations (SecOps) Engineering team at ServiceNow builds and scales enterprise-grade security products that help organizations respond to threats with speed and precision. The team works on the Security Exposure Management applications such as Vulnerability Response, Configuration Compliance and Security Posture Management, which automate vulnerability detection, prioritization, and remediation, integrate with external scanning and patching tools, and streamline incident response and compliance workflows. With a global engineering footprint and deep platform integration, the team drives innovation across product releases, performance optimization, and entitlement guardrails to deliver secure and efficient solutions for ServiceNow customers.

About The Role

This Software Engineering Manager role is responsible for driving product innovation and engineering execution in the overall security exposure management suite of applications, which also involves delivering Agentic AI applications. This role is part of a globally distributed team, serving as both a technical and people leader, guiding an engineering pod, and shaping architectural decisions across domains.

What You'll Do

Lead an engineering scrum team or functions within Security Exposure Management and foster a high-performing, inclusive team culture.
Participate in architecture and design reviews to guide technical decisions and uphold engineering standards.
Provide technical leadership support to unblock engineers by debugging technical and architectural issues
Collaborate across product, design, support, and engineering teams to ensure delivery of high-quality, feasible solutions.
Understand features being built and provide input on technical viability, pushing back when necessary.
Drive team execution and product innovation within the Security Operations suite, with a focus on scalable and maintainable engineering practices.
Partner with product management, design, support, and engineering teams to deliver cohesive, high-impact and high-quality solutions
Manage departmental resources, staffing, and development while maintaining a best-of-class engineering team.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
2 + years of engineering leadership experience, including direct management of engineering teams and ownership of large-scale technical initiatives.
6+ years of experience in application development, system architecture, and production support for enterprise-level solutions.
Proven experience managing engineering teams, including hiring, mentoring, and conducting 1:1s.
Strong technical background in Java, JavaScript, RDBMS concepts, and database fundamentals.
Ability to debug and unblock technical and architectural issues without direct coding responsibilities.
Experience participating in architecture and design reviews, with a focus on guiding standards and feasibility.
Familiarity with agile development practices and product company environments.
Comfortable working with globally distributed teams and collaborating across functions.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Mgr, Software Engrg Mgmt