Greetings from Cognizant !!

We're hiring for Salesforce Business Analyst or Product Owner

Experience : preferably 4 - 10 Years

Location : Chennai

Qualification : MBA preferable

Candidate should have good Salesforce knowledge with experience in implementation projects in Advisory/ Consulting/Business Analyst/ Product Owner roles
Masters of Business Administration or equivalent - preferred
Excellent verbal and written communication skills
Experience in BFS domain – nice to have.
Strong analytical skills and detail oriented, ability to plan and organize the team as well as documentation, team player, accountable.
Experience in translating business requirements into a detailed system specification
Salesforce Certification in Admin/Sales/Service or any consulting certification will be an added advantage
Understanding of Agile Scrum delivery model, experience with tools like Jira/ADO
Knowledge of creating process flows/frameworks using Visio/ Lucid charts etc
Knowledge of AI and Agentforce will be desirable

Roles And Responsibilities

Responsible for Discovery & design workshops to identify client requirements
Translate business needs into actionable documentation/specifications/user stories, including use case scenarios, models and conceptual design diagrams to support iterative development
Work with team to design Salesforce solutions to meet client requirements
Participate in Data migration & integration activities from functional standpoint.
Evaluate As IS process and suggest improvements for To Be Process. Work on Process Maps.
Provide support during QA and UAT testing, as well as defect triage to ensure projects are on track.
Responsible for End user training and other user adoption activities
Conduct/Participate in scrum ceremonies and assist in sprint planning, estimation, requirement analysis and review
Maintain certifications in salesforce products

Product Owner

Salesforce Business Analyst/ Product Owner