About R1 RCM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physicians.

Job Description - Travel Manager (India)

Location: India (PAN India oversight)

Function: Corporate Services / Facility & Administration

Reporting To: Head - Corporate Real Estate / Admin

Role Summary

The Travel Manager will be responsible for end-to-end management of corporate travel and logistics across India, covering employees, leadership, and client travel. The role involves strategic vendor management, cost optimization, policy governance, and seamless travel experience delivery, including domestic and international travel, visa & immigration support, and event logistics.

Key Responsibilities

1. Travel Operations Management

Manage end-to-end travel arrangements (domestic & international) for employees, leadership, and clients
Ensure 24x7 travel support for urgent and business-critical travel needs
Oversee flight bookings, hotel accommodations, ground transport, and itineraries
Ensure seamless travel experience with minimal disruptions

2. Vendor & Partner Management

Manage relationships with Travel Management Companies (TMCs) (e.g., AMEX, MakeMyTrip Corporate, etc.)
Develop and maintain strategic tie-ups with airlines, hotels, and transport vendors
Negotiate commercial contracts, SLAs, and pricing agreements
Monitor vendor performance through KPIs and SLAs

3. Travel Policy & Governance
Design, implement, and enforce corporate travel policies

Ensure compliance with:
Drive standardization across locations (PAN India)

4. Cost Optimization & Analytics

Track and optimize travel spend and budgets
Identify cost-saving opportunities through:
- Vendor negotiations
- Travel pattern analysis
- Advance booking strategies
Publish monthly MIS, dashboards, and insights

5. Visa & Immigration Management

Oversee visa processing, documentation, and compliance
Coordinate with embassies, consultants, and internal stakeholders
Ensure adherence to international travel regulations and timelines

6. Travel Risk & Crisis Management

Handle travel disruptions, cancellations, and emergencies
Support employees during:
- Flight cancellations
- Geopolitical risks
- Medical emergencies
Align with Business Continuity Plans (BCP) for critical travel scenarios

7. Event & Logistics Support

Support corporate events, leadership visits, and client engagements
Manage bulk travel bookings and logistics coordination
Ensure high-quality experience for VIP and executive travel

8. Stakeholder Management

Partner with:
- Business units
- HR
- Finance
- Leadership teams
Act as a single point of contact for all travel-related matters

9. Team Management
Lead and manage travel desk / operations team

Drive team productivity, SLAs, and service excellence
Build a high-performance, customer-centric team

Key Deliverables / KPIs

Travel cost savings (%)
SLA adherence (booking TAT, issue resolution)
Employee satisfaction (CSAT)
Vendor performance metrics
Policy compliance rate
Zero critical travel disruptions

Required Qualifications & Experience

Bachelor's degree (MBA preferred)
8-15 years of experience in corporate travel / logistics management
Experience in managing PAN India operations
Strong exposure to international travel & visa processes
Prior experience with TMCs and travel platforms

Key Skills & Competencies

Strong negotiation & vendor management skills
Deep understanding of travel operations and logistics
Crisis management and problem-solving ability
Excellent stakeholder management and communication
Data-driven decision-making (MIS, analytics)
High ownership and execution capability

Preferred Experience

Experience in large MNC / GCC environment
Exposure to travel tools and expense platforms

Knowledge of BCP, risk management, and compliance frameworks

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:

Senior Program Manager - Travel