Job Title:

Inside Sales Executive - Oncology Nutrition Program (Telesales)

Location:

Gurgaon (Work From Office)

Department:

Inside Sales / Patient Engagement - Oncology Nutrition

Reports To:

Inside Sales Head

Role Summary

We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope's Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope.

This is a consultative sales role, where trust, empathy, and correct information are key to conversion.

Key Responsibilities

Lead Handling & Conversion

Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition
Make outbound follow-up calls to pending and cold leads to re-engage interest
Understand patient details such as:

Cancer type & stage
Current treatment (chemo / radiation / surgery / immunotherapy)
Nutrition-related issues (weight loss, appetite, weakness, side effects)

Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes
Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual)

Patient Counselling & Education

Counsel patients and caregivers on:

Why nutrition is critical during cancer treatment
How personalized nutrition helps manage side effects and improves recovery

Position Everhope's Oncology Nutrition Program as:

Expert-led
Evidence-based
Personalized for each cancer journey

Address patient concerns, hesitations, and objections with empathy and confidence

CRM & Follow-ups

Maintain accurate lead records in CRM
Update call notes, patient status, and follow-up timelines
Ensure zero lead leakage through disciplined follow-up
Track lead stages: New, Follow-up, Interested, Booked, Not Interested

Internal Coordination

Coordinate with:

Nutrition team
Front desk / OPD team
Marketing team (feedback on lead quality)

Ensure smooth appointment booking and patient handover

Performance & Targets

Achieve daily and monthly:

Call targets
OPD booking targets
Conversion ratios

Maintain high quality conversations with a patient-first approach

Required Skills & Competencies

Excellent communication skills in English & Hindi
Strong tele-counselling and consultative sales skills
High empathy and emotional intelligence
Ability to explain medical/nutrition concepts in simple language
Strong follow-up discipline and CRM usage
Ability to handle sensitive cancer-related conversations professionally

Eligibility Criteria

Education: Graduate in any discipline (Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)
Experience:

0-4 years in Inside Sales / Telesales / Patient Counselling
Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred

Location: Gurgaon (WFO)

What We Offer

Fixed salary + attractive performance-based incentives
Structured training in:

Oncology basics
Nutrition counselling
Patient communication

Opportunity to work with senior clinical experts like Dr. Manjari Chandra
High-growth role in a fast-expanding oncology care ecosystem
Meaningful work that directly impacts patient outcomes

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