Requirements Elicitation, Web Development, Use Case Analysis, Business Process Analysis, Sql, Agile Execution, Documentation, Backlog Management, Database Integration, Stakeholder Communication

project management software , Apo, Servicenow, Scripting, Csm, FSM, Data Analysis, ServiceNow foundational data and data models, Virtual Agent, Ai, Workspace Process Automation playbooks, Service Portals, ServiceNow best practices, Predictive Intelligence, ESC, integration capabilities, MCO, ServiceNow configuration basics, Microsoft Office Suite, Reporting

Data Analytics, Data Manipulation, Dashboard Design, Business Process Mapping, SaaS application software implementation, Process Management, Process Mapping, Data Analysis, business requirement design