ation skills, a customer-first mindset, and hands-on experience in QA/quality review of product features and support interactions. The candidate should be comfortable working in US business hours.

Responsibilities:

Handle customer queries via email/chat/phone and manage all tickets in Freshdesk.
Troubleshoot issues on our Salesforce application (basic SF navigation, reproduce issues, gather details).
Escalate complex issues to Product/Engineering/SF Admin teams with clear documentation.
Perform QA reviews of tickets/interactions; create and execute test cases for new features/bugs.
Contribute to QA activities such as regression testing, UAT, and verifying bug fixes.
Maintain and update knowledge base articles, FAQs, and internal support SOPs.

Requirements:

3+ years in Customer Support (preferably software/SaaS).
Minimum 5 years of overall QA / quality experience (support QA, product QA, or a mix of both).
Experience with Freshdesk or similar ticketing tools.
Basic Salesforce knowledge.
Exposure to QA/quality audits in support or product environments.
Strong written & verbal English, good analytical and problem-solving skills.
Ability and willingness to work in US time zones (US business hours).

Share your CV at [HIDDEN TEXT] or contact at 8866778004.

Customer Support Specialist (3+ Years) – Salesforce App + QA