Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

If you're a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who

embraces challenges.simply, we'd like to meet you.

Primary Job Functions:

Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
Provide troubleshooting and technical support via phone, Web based tools and email.
During problem escalations, act as a liaison between customers and Engineering support.
Collaborate with other teams and experts whenever required to solve complex technical issues.
Continuously develop skills leveraging several learning tools available at NetApp Inc.
Willing to work in shifts (4AM IST to 6PM IST) and weekends.

Job Requirements

Demonstrates excellent troubleshooting skills with a strong passion for problem-solving and investigation
Possesses a solid understanding of Storage Hardware Architecture, including Partitioning and RAID
Exhibits comprehensive knowledge of Operating Systems, such as Windows 2008, 2012, and Linux
Brings extensive troubleshooting experience with Ethernet, TCP/IP routing, Multipathing, FC/FCoE, and iSCSI protocols
Holds practical expertise in managing FC and IP switches from vendors like CISCO and Brocade
Capable of identifying and resolving Storage/Host connectivity issues efficiently
Skilled in diagnosing complex problems and delivering root cause analyses across intricate application stacks, operating systems, network switching, and storage components
Familiar with popular hypervisors, including VMware and Hyper-V
Experience in sizing, performance analysis, and troubleshooting of data storage systems; host appliance experience is an added advantage
Knowledgeable about cloud provider configurations and troubleshooting in multi-protocol environments
Proficient in Unix operating systems
Familiarity with the NetApp product portfolio and practical working knowledge is beneficial
Hands-on experience with Enterprise Storage solutions
Understands block storage systems
Possesses knowledge of S3 cloud storage concepts

Education

Over two years of experience in a Technical Support setting

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.