About Chubb

JOB DESCRIPTION

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com .

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape.

We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details

Job Title: Senior Software Engineer (Mainframe - Application Support)
Location: Hyderabad - Hybrid
Employment Type: Full-time

Position Summary

We are looking for an experienced Mainframe - Application Support specialist with less than 10 years of hands-on expertise in COBOL, JCL, DB2, CICS & VSAM to support Billing Applications. The ideal candidate should be open to learning new technologies and AI tools.

Mandatory Technical Skills

Language: Cobol

Operating System and Tools: z/OS, JCL, TSO

Databases: DB2, VSAM

Transaction Processing: CICS, MQ

Analysis and Data Evaluation: Analytical skills include evaluating data and information, identifying trends and patterns, and drawing logical conclusions. Knowing how to evaluate data will help keep track of the mainframe's expected and actual performance. This allows our developers to spot potential problems and offer ideas to repair transactions and improve performance.
Tools & Utilities: Expert skills in debugging and troubleshooting tools such as FileAid, Xpeditor, Abend-Aid
Production Control: Experience with batch scheduling tools

Good to have skills: Java, WebSphere, Azure, Automation, AI skills.

Key Responsibilities

Incident & system error management - respond to alerts, user reported issues, triage problems, troubleshooting and resolve incidents quickly to minimize disruption
Problem root cause analysis & remediation
Monitor and manage Production, QA and T batch networks
Application monitoring
Maintain documentation (KPI's, training / knowledge-based documents, runbooks)
Investigate root causes for recurring functional issues and propose preventive actions. Maintain detailed incident logs, RCA (Root Cause Analysis) documents, and functional SOPs.
Communication: Establish a working relationship with IT development teams (upstream and downstream), business stakeholders, and infrastructure teams and in some cases, end-users.
Provide timely updates to users and stakeholders on incident status and resolution.
Participate in modernization initiatives and explore integration with new technologies and AI tools

Qualifications

Less than 10 years of experience in mainframe application support (DB2, COBOL, JCL, CICS, VSAM)
Strong analytical and problem-solving skills
Willingness to learn and adapt to new technologies, including AI tools
Recommended: Java, WebSphere, Azure
Excellent communication and teamwork abilities
Experience in insurance domain is a plus

Why Chubb

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence
A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024 and 2024-2025
Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results
Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter
Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances
Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs.
Health and Welfare Benefits: We care about our employees well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

Step 1: Submit your application via the Chubb Careers Portal.
Step 2: Engage with our recruitment team for an initial discussion.
Step 3: Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable).
Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India's journey.

Senior Software Engineer - Mainframe