Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 - 9 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do This person will support operations in India by managing projects and ensuring compliance with Indian Corporate Social Responsibility (CSR) laws, including maintaining documentation, records, and required reporting They will serve as a coordination point between internal teams, client stakeholders, and non-profit organizations, confirming their eligibility and ability to deliver projects effectively. The person will help drive process improvements, support escalations, and manage day-to-day tracking, reporting, and stakeholder communication to ensure smooth operations. Will also be responsible for leading the team to success.

What are we looking for Understanding and experience working with India CSR requirements

Proven experience in project management, preferably in a fast-paced environment
Excellent communication, interpersonal, and problem-solving skills
Ability to work independently and as part of a team
Strong attention to detail and organizational skill
Proactive, consistent, and solutions-oriented mindset
Ability to adapt to changing priorities and requirements
Passion for social impact
Ability to maintain confidentiality
Experience working with cross-cultural or global teams is an added advantage Proficiency in creating and maintaining pivot tables, formulas, reconciliations, basic automation Strong command of the English language - written and verbal
Ability to collaborate effectively with internal teams and external stakeholders
Good documentation and presentation skills to support reporting requirements Roles and Responsibilities: Assist in the preparation and review of CSR compliance documentation
Maintain accurate and organized records of all CSR-related activities and expenditures
Collaborate with other teams to ensure potential and existing grantees meet all necessary compliance criteria
Assist in conducting due diligence on partner organizations regarding their CSR eligibility and project execution capabilities
Provide support to the team as they execute on projects from scoping to implementation to evaluation Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts
Ensure process documentation including SOPs, STPs, checklists, and workflows are up-to-date
Identify basic operational issues and propose initial corrective steps for review by the management
Help conduct preliminary root cause analyses (RCAs) for discrepancies, escalating complex issues appropriately
Participate in internal audits, documentation reviews, and compliance checks in sync with the management
Support review of contracts and agreements by preparing required information and documentation