Job Description

Who we are looking for

In this role, you will work with State Street teams from around the globe to lead a team supporting a global premier investment management client. You will be responsible for end-to-end delivery and all day-to-day transactional responsibilities of the team in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationship with business operations teams and IT and to maintain the high level of service that is currently being provided to all the clients.

Why this role is important to us

This is a varied operational and managerial position within Middle Office Services operating via Aladdin platform. This Manager acts as a primary escalation point for all internal/external client(s). The team is responsible for end-to-end service delivery for majority of the Middle office functions on Aladdin. The candidate should be hands on manager who is required to ensure the teams under their responsibility undertake delivery to both internal and external client(s), ensure timely response to client-initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What you will be responsible for you will

Manage the corresponding team in location(s) for responsible client(s)
Own the day-to-day middle office functions across trade lifecycle, settlements, reconciliations, reporting, and exception management.
Risk & Controls Management Implement and monitor risk mitigation controls and best practices in line with global operational risk standards. Lead risk reviews, incident logs, root cause analysis (RCA) and ensure timely remediation.
Maintain an effective Risk and Control Self-Assessment (RCSA) and monitor process-level risks and KRIs.
Audit, Compliance & Governance Act as the audit lead for all internal, statutory, and regulatory audits - prepare data, lead walkthroughs, and close findings. Ensure full compliance with applicable guidelines
Serve as the key point of contact for daily BAU, incident management and SLA adherence
Regularly review and update Standard Operating Procedures (SOPs) and ensure team adherence
Automation & Technology Enablement Identify and execute opportunities for automation, digitization, and straight-through processing (STP). Collaborate with IT/technology teams to design, test, and implement tools like RPA bots
Cross-Functional & Stakeholder Management Serve as the operational bridge between Front Office, Risk, Compliance, Fund Accounting, Custodians, and Brokers. Lead governance reviews, operational committees, and MIS reporting for senior leadership
People & Team Leadership Lead, mentor, and develop a team of middle office analysts and senior associates. Drive a culture of operational excellence, compliance, and continuous learning
Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution
Analyze business processes and identify areas where automation can add value
Create automation workflows, and integrations to streamline processes & improve efficiency

What we value

These skills will help you succeed in this role

Strong knowledge of trade lifecycle management, reconciliations and settlements
Broad and in-depth understanding of the asset management industry, gained through working in a variety of asset management disciplines
Excellent analytical, problem-solving, and stakeholder communication skills
Hands-on experience with process mapping, SOP documentation, and audit compliance
Client centric attitude in managing, prioritizing and delivering operations and services
Strong communication and presentation skills to audiences of different sizes and levels of seniority
Strong leadership, people management, and cross-functional collaboration capabilities
Good team working skills
Commercial acumen - Understanding of delivering operations in line with cost/budgets
Able to drive pay for performance and culture of performance differentiation within teams
Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams
Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
Client centric attitude in managing, prioritising and delivering operations and services
Result-oriented with an ownership and accountability mindset

Education & Preferred Qualifications

Degree in finance, business, technology or equivalent or relevant industry experience
In depth understanding of Middle Office operations or related financial services functions
Preferred hands on experience / working knowledge of Aladdin
Strong exposure to risk and control frameworks, audit handling, and process transformation
Proven experience in client communication and interaction at all levels
Ability to work under tight deadlines in a fast-paced investment environment
Experience in leveraging technology solutions including low-code tools
Familiarity with tools like Excel/VBA, Power BI/Tableau, Alteryx, RPA platforms (UiPath/Blue Prism)
Strong English written and spoken ability

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Middle Office - Manager