HCLTech is hiring for OTC Collection - Bangalore

Location : Bangalore

Shift : UK Shift

Experience :

Senior customer support representative :1 to 2

Analyst - 2 to 5 Years

Team Lead - 5 to 8 Years (Team handling experience mandatory)

Responsibilities:

Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs
Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures.
Accountability for debt and cash targets achievement on a quarterly/monthly basis
Full compliance with all associated internal and Sarbox controls
Written / oral communication on open balances + reconciliation of accounts for portfolio
Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management
Correct handling of UMCC as per ICMP guidelines
Timely and correct dunning process + handover of insolvent customers/ customers unwilling to pay to legal collections
Implementation of service stops/ remove stops according to process
Entry /resolution activities of /for queries (with regard to collection activities) with communication to customer
Participation in month end reporting closing activities in alignment with ICMP
Point of escalation for team members for complex issues.
Mentor for team, supporting and coaching on an ongoing basis.
Detection and help for process improvement opportunities for collection + system improvements
10-15 customers calls a day (Estimated timing for a call and call preparation at an average of 45 mns- 60 mns)

Looking for candidate with an immediate to 30-day notice period.

Interested candidates, Kindly fill the form HCLTech _OTC Collection – Fill out form or share your profile to [HIDDEN TEXT] with below given details.

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