Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Key Responsibilities

Own and manage end-to-end content deliverables for security events, ensuring accuracy, clarity, and timeliness across all communications
Drive the development of communication plans for critical incidents, ensuring timely and accurate dissemination of information
Execute operational workstreams with precision, including customer notification delivery, translation coordination, customer contact retrieval, and management of enablement channels
Develop compelling, audience-appropriate multi-channel content for the CSOC Customer Security program, including customer-facing notifications, internal briefings, and executive summaries
Create and maintain a repository of communication templates, talking points, process documentation, key contact directories, and guidelines for various security scenarios
Support development of automated, AI-driven workflows and tools for Security Response Communications program
Collaborate with cross-functional teams, including Legal, PR, Engineering, and Customer Success, to ensure coordinated and accurate messaging during active security events.
Stay up-to-date with industry trends and best practices in security communications

Required Skills

3+ years of experience in communications, preferably with a focus on security or technology
Experience developing customer-facing communications for executives and technical staff
Strong writing and editing skills, with the ability to translate complex technical information into clear, accessible language for varied audiences.
Strong understanding of incident management processes and security concepts
Ability to manage multiple workstreams simultaneously in a fast-paced, high-pressure environment ability to work effectively under pressure and manage crisis communications
Ability to use communication tools and technologies, such as mass notification systems and collaboration platforms
Desire to work with cross-functional teams and senior leadership
High attention to detail and commitment to accuracy, particularly when handling sensitive or time-critical information
Strong analytical and problem-solving skills
Ability to understand and comply with regulatory requirements related to security communications

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Information Security Architect - CSIRT