Anti-virus installation and centralised deployment management tools e.g. Sophos, WAN LAN Technologies, Wi-Fi Technologies specifically Meraki, Email management security particularly Mimecast, Mobile Telephony iOS and Android, Remote Secure access VPN solutions particularly FortiClient, Audio Visual and video conference technologies and hardware, Service Desk call logging software Fresh Service, Desktop Imaging Windows Mac, MDM – Intune, Microsoft Windows versions 10 – 11, Secure file sharing system particularly Egnyte, Apple iOS installation configuration and troubleshooting, Microsoft Office 365 administration, Active Directory user and group administration

Ticketing Tools, Servicenow, Service Desk Support, Citrix, RSA Token, Ms Office Applications, VDI-related issues, International Voice Support, troubleshooting VPN, Active Directory

Compute Engine (GCE), Itil, Servicenow, Iam, Cloud Storage, GCP Console

Service Now, Windows 10, Microsoft Azure 365 applications and services, Entra ID, Windows Server OS, Active Directory, Help Desk Service Desk experience, end user support

google drive , Servicenow, Google Workspace, Gmail, Google Hangouts