Job Summary

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you'll be fully connected into the world of bp. You'll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There's a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we're with you.

Join our Team and advance your career as a CardPayment Operations Manager

The Card Payment Operations Manager sits at the heart of BP's retail business, ensuring seamless processing, compliance, and vendor relationships—critical for delivering the best customer experience. This hands-on role focuses on daily decision-making, compliance, and operational excellence across payment systems and in multiple countries across Europe.

In This Role You Will

Be responsible for daily card payment processing (manual & automated) with focus on accuracy, compliance, and timeliness.
Manage exceptions, reconciliations, and vendor incident resolution.
Manage Incident management and operations related to card transactions, driving insights and maintaining relationship with vendors.
Strategies the monitoring, alerting, configuring the health dashboard and insights with the help of continuous inputs from card payment product team.
Align with Card payments software provider to understand the roadmap, think always of automation using AI and other tools.
Develop and implement efficient, secure card payment processes to enhance operational efficiency.
Ensure compliance with internal policies and regulations (e.g., PCI-DSS, PSD2, AML).
Act as the first escalation point for operational issues, L2 services.
Monitor payment trends and optimize performance through reporting.
Working on KPI and performance management
Drive automation, process improvements, and run vendor relationships.
Stay informed on industry trends, payment technologies, and regulatory updates.
Understand requirements working in agile environment and focus on release, change requests and always learning.
Good understanding of Service Now and integrations with that.

What You Will Need To Be Successful

Bachelor's or master's degree or equivalent experience in a relevant field (e.g., Computer Science, Engineering).
Significant years experience in merchant payments.
Shown success in acquiring projects with card schemes.
Experience running technical and operational change processes.
A product mindset—able to treat card payment operations as a product, working closely with engineering to build scalable, automated solutions.
Excellent verbal and written communication skills.

At bp, we provide the following environment & benefits to you:

Different bonus opportunities based on performance, wide range of cafeteria elements
Life & health insurance, medical care package
Hybrid working arrangement aligned with team arrangements and business needs
Opportunity to build up long-term career path and develop your skills with wide range of learning options
Celebrate in bp's success. You may be eligible to join bp's Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
Employees wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
Possibility to join our social communities and networks
Chill-out and collaboration spaces in our beautiful Pune BTC offices.

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.

What you can expect from us!

Our Commitment To Diversity, Equity And Inclusion

At bp, you could be part of Business Resource Groups (BRGs) which belief in the power of inclusion, deeper connections, and shared experiences. They provide a place for employees to learn and share knowledge, to connect, and to improve. The BRGs focus on and encourage talent engagement, development, and retention while creating a broadened sense of community and inclusion for bp employees. The groups cultivate leadership growth by involving employees in developmental opportunities they would not otherwise have access to. Formal and informal mentoring also helps employees develop their professional goals and connect with colleagues. The BRGs dedication to growth at all levels helps employees feel more engaged and energized. The BRGs break down barriers, so we can all do better together. Examples of BRGs include (but are not limited to):

bpWIN (bp Women's International Network)

Pride

Working parents

PEN (Positively Ethnic Network)

bpInclusia (bp's Asian community)

bpEnergía (bp's Latin community)

Payment Ops & Release Manager