Engagement Delivery Lead – GenAI Programs

Role Overview

The Engagement Delivery Lead is accountable for the successful delivery and governance of multiple Generative AI (GenAI) initiatives across a client engagement. This role combines program delivery leadership with PMO oversight, ensuring predictability, transparency, stakeholder alignment, and measurable business value from GenAI investments.

Key Responsibilities

Delivery & Program Leadership

Own end‑to‑end delivery of multiple concurrent GenAI projects
Drive integrated planning across discovery, build, pilot, rollout, and scale phases
Ensure delivery commitments on scope, schedule, quality, and budget

PMO & Governance

Establish and run engagement‑level PMO governance for all GenAI initiatives
Track milestones, RAID, dependencies, and delivery KPIs
Lead executive reviews, steering committees, and status reporting
Manage scope control, change management, and escalations

Stakeholder Management

Act as the primary delivery and governance interface for senior client stakeholders
Translate business priorities into executable GenAI roadmaps
Provide proactive communication on progress, risks, and outcomes

Resource & Financial Management

Manage resource planning and capacity across multiple GenAI projects
Align resource load with detailed activity plans
Track effort, cost, burn rate, and forecasts to protect delivery and margins

GenAI Oversight

Provide delivery oversight for GenAI use cases (e.g., copilots, chatbots, automation)
Ensure adherence to architecture, security, data privacy, and Responsible AI standards
Coordinate across data, cloud, platform, and MLOps teams

Value Realization

Track adoption, productivity gains, and business KPIs
Identify opportunities for scaling, reuse, and roadmap expansion

Skills & Experience

10+ years of digital delivery experience
3–5+ years managing large engagements or multiple parallel projects
Proven experience delivering AI / GenAI / analytics programs
Strong PMO, governance, and client‑facing leadership skills
Working knowledge of GenAI concepts (LLMs, RAG, cloud AI platforms)

Success Measures

Predictable, on‑time delivery of GenAI initiatives
Strong governance, transparency, and stakeholder confidence
Measurable business outcomes and scalable GenAI adoption

DGM - Engagement Delivery Lead – GenAI Programs