desktop virtualization , remote computing , Servicenow, Desktop Support, Incident Management, Itil Processes, Ip Telephony, print services, Windows Microsoft ecosystem, collaboration tools, AV video conferencing, Service Desk

Windows 10 11 deployment configuration and troubleshooting, Active Directory, ITSM tools, ITIL practices, Microsoft Office 365 support, HAM processes, basic networking concepts

VMware, Intune, Exchange Admin, Windows, Ms Office, Itil, Basic Networking, Cmdb, Firewalls, Basic Concepts of O365, Active Directory, DLP Tools, Troubleshooting, Fundamental understanding of ITSM, Citrix workspace, Client setup troubleshooting, EDR, Microsoft MDM, Proxy concepts

antivirus software , It Procurement, Basic Networking, Vnc, Remote Assistance, Laptops, Windows OS, Peripherals, L1 Support, Desktops, Preventive Maintenance, hardware devices, Ammyy Admin, asset lifecycle management, user accounts, Microsoft Office 2007–O365, Outlook email clients, Teamviewer, access and permissions, Active Directory, desktop hardware setups, Inventory Management, AnyDesk, client applications, IT asset records, system components, Drivers

Ms Office 365, Microsoft Active Directory, Gpos, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Basic knowledge of Mac operating system, Helpdesk ticketing systems, Windows 7-10, Enterprise encryption solutions

Asset Management, Desktop Support, Servicenow, Ms Office 365, Network Troubleshooting, Active Directory, MS Windows 10, Troubleshooting

VMware, Desktop Support, Cloud, Linux, Patch Management, Windows, Mac Os, Outlook O365

Outlook, Intune, Lync, Printers, Vpn, Windows OS, Ms Office, Remote support tools, Tablets, MAC devices, Active Directory, scanners, EUC tools

f Windows 10/11 OS., OS-related issues, Troubleshooting