Job Title: Product Consultant: Adobe Learning Manager (LMS)

Overview:

As a Product Consultant for Adobe Learning Manager, you will play a pivotal role in ensuring the successful implementation and integration of our LMS solution – Adobe Learning Manager for our customers during onboarding. This role involves managing complex projects, collaborating with cross-functional teams, and providing expert guidance to clients to ensure their specific needs are met. The ideal candidate will have a strong background in LMS implementation, project management, and client relationship management.

What You'll Do:

Project Management:

Lead and manage multiple LMS implementation projects simultaneously, ensuring they are delivered on time, and within scope.
Develop comprehensive project plans, including timelines, milestones, and risk management.
Conduct regular project status meetings with customers and internal teams to ensure alignment and address any issues promptly.

Customer Consultation:

Serve as the primary point of contact for customers during the onboarding phase, providing expert advice and support.
Conduct thorough needs analysis to understand customer requirements and tailor LMS solutions to meet their specific needs.
Translate complex technical information for customers, ensuring they understand and can effectively use the system.
Facilitate customer training sessions and workshops to ensure successful adoption and utilization of Learning Manager.

Technical Expertise:

Implement configuration, customization, and integration of Adobe Learning Manager with other customer systems.
Help customers set up SSO, Out-of-the-box and API integrations.
Collaborate with Product Management and Engineering teams to prioritize and resolve any roadblocks to implementation.

Documentation and Reporting:

Create detailed implementation documentation, including project plans, configuration guides, and training materials.
Prepare regular project reports and presentations for customers and internal stakeholders.
Maintain accurate records of all project activities, issues, and resolutions.

Continuous Improvement:

Stay up-to-date with the latest trends and best practices in LMS implementation and e-learning technologies.
Contribute to the development and improvement of implementation methodologies and processes.
Mentor and support junior implementation consultants, providing guidance and knowledge sharing.

What you'll need to succeed:

Education:

Bachelor's degree in Information Technology, Computer Science, Education Technology, or a related field.

Experience:

Minimum of 11 years of experience in implementing Learning Management Systems or similar SAAS-based solutions.
Proven track record of managing and delivering complex projects successfully.
Strong technical background with experience in system integration, data migration, and configuration.

Skills:

Strong Technical skills in the areas of SSO, API and Integrations with SAAS Products
Flair for AI and experience in using Gen AI is required.
Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
Strong problem-solving and analytical skills.
Proficiency in LMS platforms, e-learning standards (e.g., SCORM, xAPI), and related technologies.
Ability to work independently and as part of a team in a fast-paced environment.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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AI Use Guidelines for Interviews:

Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Sr. Product Consultant: Adobe Learning Manager