Description

GlobalLogic seeking a skilled and customer-focused AI/ML Cloud Support Engineer to join our growing team. This role serves as a key technical contact for customers using cutting-edge AI/ML products and services, particularly in any cloud environments. You will troubleshoot, resolve, and guide customers through technical challenges related to ML model performance, deployment, infrastructure, and API integration.

Requirements

1+ years of practical experience working with NetSuite ERP and CRM platforms.
Hands-on experience with cloud platforms with familiarity with model development, deployment, and lifecycle management.
Applied knowledge of Generative AI, LLMs, and tools like Vertex AI, Gemini, Dialogflow.
Excellent problem-solving, debugging, and communication skills.
Passion for helping customers succeed with complex AI technologies.
Strong communicator with a proven track record of effective cross-functional collaboration.
Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
Must be ready to join immediately

Job responsibilities

Provide L2 technical support to customers using AI/ML services, resolving complex issues related to model performance, deployment, and infrastructure.
Act as a trusted advisor on implementing Vertex AI, Gemini, and Dialogflow in production-grade AI/ML applications.
Guide customers on best practices for model development, lifecycle management, and integration into cloud-native environments.
Collaborate with engineering, product, and QA teams to escalate unresolved issues and advocate for customer-focused product improvements.
Create and maintain clear, technical documentation, support materials, and contribute to internal knowledge bases.
Stay up to date with industry trends in Generative AI, LLMs, and cloud-based ML platforms to support evolving customer needs.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Technical Support Engineer – AIML IRC294176