Hi All,

We are hiring for Zendesk Administrator role, immediate joiner will be preferred.

Work Mode: Remote

Work Location: Remote

Important Note: You should visit office if required though the mode is Remote. US Shift.. 5 days a week.

Shift End timing is 3:00 AM

Work Location: Remote

Please find below mentioned Job description.

Work closely with business stakeholders to scope the requirements for development, design, and implement solutions for Customer Support operations leveraging Zendesk
Define the current state and uncover gaps in Customer Support best practices
Guide discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations
Work collaboratively with team members to design a solution that will meet the business requirements and fulfill user stories
Perform analysis, administration, documentation, troubleshooting, testing for ongoing sprints and projects
Guide and assist the team with QA, UAT, and system integration testing for existing and new processes for Customer support domain

Minimum requirements for the role:

2+ years of Zendesk experience with extensive knowledge of customer support tools and applications
3+ years working on implementations of Zendesk customer support SaaS applications
2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform
Ability to translate business requirements into technical deliverables
Strong experience and understanding of Zendesk and out of the box features and capabilities
Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision
Experience in agile development methodology
Effectively communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
Excellent communication skills and proven success in a dynamic and collaborative environment
Strong problem solving skills
Bachelor's degree in Computer Science or equivalent

An ideal candidate also has:

Highly organized, detail-oriented, and able to work independently.
Certifications: Zendesk Support Administrator Expert Certification, Scrum certification

Thanks & Regards,

Sohail Khan

Talent Acquisition | Teleperformance

M +91 8800933907I [HIDDEN TEXT]

Zendesk administrator

Zendesk Administrator