Role Overview

We're looking for an Alation Platform Support Engineer to help run and support our enterprise data catalog and governance platform. In this role, you'll be responsible for keeping the Alation platform stable, ensuring metadata flows correctly from various data sources, and helping users get the most value out of the platform.

You'll work closely with data engineers, data stewards, and business teams to troubleshoot issues, improve data discoverability, and maintain overall platform health.

What You'll Be Doing

Platform Support & Operations

Provide day-to-day support for the Alation platform (primarily L2/L3 issues)

Monitor platform health, ingestion jobs, and system performance

Troubleshoot issues related to UI, search, and metadata visibility

Support platform upgrades, patches, and general maintenance

Metadata Ingestion & Data Source Support

Configure and manage connections between Alation and enterprise data sources

Troubleshoot issues with metadata extraction, sampling, and query log ingestion (QLI)

Ensure data catalog content is accurate, up to date, and complete

Work with data teams to onboard new data sources

Integrations & Connectivity

Support integrations with databases, BI tools (like Tableau/Power BI), and file storage systems

Troubleshoot connectivity issues between Alation Agent and cloud (network, firewall, HTTPS)

Work with APIs and connectors to ensure smooth data flow

Authentication & Access Management

Support SSO integrations using LDAP/SAML

Manage user roles, permissions, and access controls

Work with security teams to ensure compliance and secure access

Data Governance & Catalog Support

Help maintain business glossary, data ownership, and metadata enrichment

Support governance workflows and data stewardship activities

Troubleshoot issues related to lineage, policies, and classifications

Search & Metadata Services

Ensure Alation's search functionality is working effectively

Investigate and resolve issues with indexing or missing metadata

Support users in finding and understanding data assets

Incident Handling & Troubleshooting

Respond to platform incidents and outages

Perform root cause analysis and document findings

Work with internal teams and Alation support when needed

Monitoring & Logs

Analyze application and agent logs to identify issues

Monitor ingestion jobs, API calls, and system metrics

Use monitoring tools (Splunk, ELK, etc.) where applicable

What We're Looking For

Must-Have Skills

Hands-on experience with Alation Data Catalog (or similar tools)

Strong understanding of metadata management and data lineage concepts

Good SQL skills (for validation and troubleshooting)

Experience with REST APIs and JSON

Familiarity with JDBC/ODBC connections

Understanding of SSO (LDAP/SAML)

Nice to Have

Experience With Other Data Governance Tools (Collibra, Informatica, Etc.)

Basic scripting (Python or Shell)

Exposure to cloud platforms (AWS/Azure)

Familiarity with BI tools like Tableau or Power BI