Job Description

We are shaping a dynamic and diverse Finance & Accounting leadership team across multiple domains, geographies, and organizational levels. Below are a few opportunities that may align well with your career trajectory.

We are seeking qualified finance professionals from the BPM industry with 12+ years of experience across key areas such as PTP, OTC, RTR, and FP&A. Ideal candidates will bring exposure to capabilities like solutioning, transformation, growth initiatives, and P&L management. Experience in managing large, global client portfolios will be valuable for success in a complex and fast-evolving environment like ours.

Job locations: Pune/Chennai/Mumbai

Role: F&A Operations (PTP)

Role overview:

1. Accounts Payable Operations

Own and manage end-to-end AP operations, including invoice processing, payment runs, vendor reconciliation, and month-end closing.
Ensure adherence to SLAs, KPIs, and performance benchmarks (invoice accuracy, cycle time, on-time payments).
Oversee high-volume, multi-entity, multi-currency invoice processing environments.
Ensure accurate accounting of liabilities in line with GAAP / IFRS.

2. Leadership & People Management

Lead, mentor, and develop AP managers, team leads, and analysts.
Drive a strong culture of accountability, ownership, and continuous improvement.
Manage workforce planning, hiring, training, performance assessments, and succession planning.
Act as a senior escalation point for complex operational or people-related issues.

3. Controls, Compliance & Risk Management

Ensure compliance with internal controls, SOX requirements, audit standards, and tax regulations (e.g., GST, TDS, VAT).
Partner with internal and external auditors to support successful audit outcomes.
Implement and maintain robust documentation, SOPs, and control frameworks.
Identify process risks and proactively implement mitigation strategies.

4. Stakeholder & Vendor Management

Act as the primary interface for business leaders, procurement, treasury, tax, and IT teams.
Manage strategic vendor relationships and address escalations related to payments, disputes, and compliance.
Collaborate with Procurement to strengthen 3-way matching, invoice accuracy, and vendor onboarding controls.

5. Automation & Digital Transformation

Lead AP automation initiatives including OCR, RPA, E-invoicing, workflow tools, and ERP enhancements.
Drive system improvements within SAP, Oracle, Workday, or similar ERPs.
Analyze data to identify process bottlenecks and improvement opportunities.
Champion continuous improvement using Lean, Six Sigma, and process re-engineering techniques.

6. Financial & Strategic Support

Support cash flow forecasting in collaboration with Treasury.
Partner with Finance leadership on monthly, quarterly, and annual close activities.
Prepare and present AP performance metrics and executive dashboards.
Contribute to broader Finance transformation and cost-saving initiatives.
Key Performance Indicators (KPIs)Invoice processing cycle timeFirst-pass yield / accuracy rate
On-time payment percentage
Vendor satisfaction score
Audit findings and control effectiveness
Cost per invoice

Qualifications & Experience

CA / CPA / CMA / ACCA Experience10–15+ years of progressive experience in Accounts Payable or Procure-to-Pay
Minimum 5+ years in a people leadership role
Experience in shared services / global finance operations preferred
Strong exposure to ERP systems (SAP S/4HANA, Oracle, Workday, etc.)

Skills & Competencies

Strong financial and accounting acumen
Deep understanding of AP controls, compliance, and tax concepts
Excellent stakeholder and vendor management skills
Proven ability to drive transformation and automation
Strong analytical, problem-solving, and decision-making skills
Effective communication and executive presentation skills

Behavioral Attributes

Results-oriented with a continuous improvement mindset
High integrity and attention to detail
Ability to manage complexity and ambiguity
Strategic thinker with strong execution capability

Role: F&A Operations- OTC Collections

Role overview:

Lead or Manage team of Group Managers (Collections, F&A, Order Management & IT Service Desk) Team size of 120+ FTE's
Create and Drive Business Process Excellence and Transformation strategies & Projects for F&A Business P2P, R2R and O2C.
Ensure client SLAs and deliverables are met
Strong domain knowledge and able to support review process
Good understanding on ERP like Workday, Oracle
To be willing to work in any shifts
Drive initiatives and Team building activities.
Adhere to reasonable operational requests from the management.
To attend all meetings and trainings as per requirements
Work very closely with teams across delivery locations and client.
Contribute and present in client/customer reviews/meetings

Job Description: The OTC (Order-to-Cash) Manager is responsible for overseeing all activities related to the order management and cash collection process within a BPO (Business Process Outsourcing) organization. They collaborate with clients, internal teams, and vendors to ensure efficient and effective order processing, timely billing, and prompt collection of payments.

Responsibilities:

Manage the end-to-end order management process, including order entry, order fulfillment, and delivery tracking.
Monitor and enforce adherence to order management policies and procedures to ensure accuracy, completeness, and compliance.
Lead a team of order management professionals, providing guidance, coaching, and performance management to ensure operational excellence.
Collaborate with the sales and customer service teams to resolve any order-related issues, including order changes, cancellations, or pricing discrepancies.
Coordinate with inventory management and logistics teams to ensure timely and accurate delivery of orders.
Prepare and analyze order management metrics and reports to identify areas of improvement and implement corrective actions.
Collaborate with finance and accounting teams to ensure accurate billing and timely collection of payments.
Maintain strong relationships with clients, proactively addressing their concerns or escalations regarding order processing or cash collection.
Stay updated on industry best practices and trends in order management and cash collection processes.

Requirements:

Finance qualifies professional with proven work experience as an OTC Manager or in a similar role within a BPO/BPM/Captive organization.
Strong knowledge of order management systems (e.g., ERP platforms) and related tools.
Excellent leadership and team management skills.
Proficient in data analysis and reporting using tools such as Microsoft Excel.
Exceptional problem-solving and decision-making abilities.
Excellent communication and interpersonal skills.
Detail-oriented and organized, with strong time management skills.
Ability to work under pressure and meet tight deadlines.
Familiarity with international trade laws, regulatory requirements, and Incoterms is a plus.
Role: F&A Operations (FPnA, Transformation & Program Governance)

Role: F&A Operations (All towers)

Role overview:

Manage end-to-end deliverables, across Finance operations and regulatory control functions, in line with the client strategy
Influence, facilitate and direct WNS team to achieve customer goals, through relevant stakeholders
Manager large, multiple and diverse functional high-performing teams
Participate in strategy workshops of the client, Partner and advise client on designing, planning and realizing strategic goals in the long-term
Actively engage and manage client expectations and interactions for the respective team and facilitate operating units alignment to client commitments
Accountable for business and people metrics of the unit or functional group through the WNS leadership
Partner and advise customer head and leadership on Quality, Process Excellence and Transformation initiatives
Work closely with multiple stakeholders for ensuring effective transitions of client operations
Mentor functional/department heads and reports, to achieve their development goals
Direct unit leaders to actively translate WNS and client values into day-to-day actions and behaviours
Empower teams to respond to business / operating issues in a timely manner
Build a strong and active governance model to engage with employees, clients and leadership
Formulate and achieve goals in line with corporate vision, mission and objectives for client unit
Integrate strong commercial acumen into functional responsibilities. To grow the account, consistently & profitably to achieve growth of people and business
Collaborate with the Business Unit on diversifications/expansion projects for the account
Discuss and implement in consultation with the Business development / sales team on new products/services, market and alliance partners to further business
Interact and network among industry practitioners, analyse and adopt best practices from the market

Skills Required and Prerequisites

Qualification: Finance qualified professional; F&A domain expert with minimum 12+ years of work experience in the BPO environment with leadership experience
Proven client management, stakeholder engagement and key account management skills
Deep understanding of domain, business processes and off-shore business environment
Experience in operating with North America, European, Asia Pacific clients, preferred
Experience in varied transitions across F&A space
Understanding and experience in independently managing PnL of accounts or units with a large span of 500+ ftes, is preferred
Excellent communication, analytical and conceptual skills
Influencing, negotiation and crucial conversation skills with good C-Suite engagement skills
Proven strategic leadership, team and people management skills (ability to handle large teams)
Flexible to work in shifts and willing to travel
Program management skills

F&A Leadership Opportunity