Coupa Platform Support Manager – Administration, Integration & Operations Support

Overview

We are seeking an experienced Coupa Platform Manager to lead the administration, integration, and operational support of Coupa across a global enterprise. This role is critical to managing over $1B USD in annual spend and invoicing volume, supporting global procurement and finance operations, and ensuring seamless real-time integrations with our enterprise ecosystem.

This leader will own Coupa platform strategy, production support, integration, and continuous improvement while managing a team and collaborating closely with Finance, Procurement, IT, and external partners.

Key Responsibilities

Coupa Platform Leadership & Governance

Own the overall administration, configuration, and health of the Coupa platform (Procure-to-Pay, Invoicing, Supplier Management, and related modules).
Define and enforce Coupa governance, standards, best practices, and operating procedures across global regions.
Lead platform roadmap planning, upgrades, feature adoption, and optimization initiatives.
Act as the primary escalation point for complex Coupa-related issues and strategic decisions.

Integration Architecture & Real-Time Processing

Lead design and support of real-time and near-real-time integrations between Coupa and enterprise systems using APIs, Kafka, GCP and middleware platforms.
Oversee integrations with Oracle Fusion Financials (GL, AP, suppliers, chart of accounts, invoices, and payments).
Ensure data accuracy, performance, resiliency, and monitoring across all Coupa integrations.
Partner with enterprise architecture and security teams to ensure compliance, scalability, and reliability.

Operations & Service Management

Manage day-to-day Coupa operational support using ServiceNow, including ticket intake, prioritization, SLAs, root cause analysis, and resolution.
Establish and maintain production support processes, runbooks, monitoring, alerting, and incident response.
Drive continuous improvement to reduce incidents, improve automation, and enhance end-user experience.
Ensure platform availability, performance, and disaster recovery readiness.

Financial & Spend Management Enablement

Support high-volume global procurement, invoicing, and spend management operations exceeding $1B annually.
Partner with Procurement, Finance, and AP teams to translate business requirements into scalable Coupa solutions.
Ensure compliance with financial controls, audit requirements, and data governance standards.

Leadership & Collaboration

Lead, mentor, and develop a team of Coupa administrators, analysts, and support resources.
Coordinate with internal teams (Finance, Procurement, IT, Security) and external vendors or system integrators.
Communicate effectively with both technical and non-technical stakeholders, including senior leadership.
Lead design reviews, operational reviews, and platform health assessments.

Required Qualifications

8+ years of experience supporting enterprise financial or procurement platforms, with strong hands-on Coupa experience.
Proven experience leading Coupa administration, configuration, integrations, and production support in a global environment.
Strong experience with API-based integrations and event-driven architectures (Kafka preferred).
Solid understanding of Procure-to-Pay (P2P) and Invoice-to-Pay (I2P) processes.
Experience supporting or integrating with Oracle Fusion Financial applications.
Hands-on experience managing support operations via ServiceNow.
Strong leadership, communication, and stakeholder management skills.

Preferred Qualifications

Experience supporting Coupa at scale (large transaction volumes, multi-region deployments).
Prior experience in manufacturing, consumer products, or global supply chain environments.
Familiarity with middleware platforms and integration monitoring tools.
Experience with audit, SOX controls, and financial compliance processes.
Background in DevOps, automation, and operational excellence practices.

Assoc Manager IT Operations(Coupa Platform Support /Administration)