Department Service Delivery Job Title/Role Service Engineer Location Ahmedabad Required Academics Engineering / Diploma in EC/IC/Electrical/ Electronics Required Experience 1-2 Years Travel Extensive

Roles & Responsibilities

Coordinating with clients for further requirements according to the field system.
Installation, reception, configuration of servers, networks, and equipment.
Check data communication monitoring and troubleshooting.
Troubleshooting equipment and software to repair and diagnose any malfunctions in the system.
Configure and maintain system access management.
Remote monitoring system & documentation.
Understanding & verifying electrical design / drawings.
Remote configuration of edge controller and new devices at the site.
Establishing communication from field devices to edge controllers using different protocols (Phyton, Modbus, OPCDA, OPCUA).
Examining database through SQL server data logging.
Post-installation tasks.
Panel wiring checks.
Termination checks.
Visiting the client site as required.
Proper planning and innovative thought that meets client requirements, during commission.

Skill Set

Deploying and troubleshooting of edge controller and webserver.
Able to understand critical processes and technical requirements.
Define and document system design specifications.
Knowledge of systems design theory and methods.
Proficient in MS office (MS word, Excel, PowerPoint, and Outlook).
Familiar with TCP/IP, LAN, Linux, Phyton, WAN, MPLS, Frame Relay, Wireless, Fiber Optic, Remote Access, Switches, Routers, Firewalls, Gateways, Bridges, and Hubs.
Good documentation skills.
Good reporting skills.
Able to maintain good relationships with clients.
Knowledge sharing to Jr engineers.
Commitment to quality.
Quick learning skills of project requirements.
Good communication/ presentation skills.
Able to adapt to a changing hypothesis environment.
Good team player.
Able to complete work in timely manner.

Service Engineer & Customer Support