About Remedy Cancer Care Hospital

Remedy Cancer Care Hospital proudly stands as Lucknow's premier destination for comprehensive cancer care. Committed to the relentless fight against cancer, the hospital delivers a wide range of surgical and non-surgical oncology services to patients from across India and abroad. As a trusted name in specialized healthcare, we consistently deliver exceptional, life-saving care with deep compassion.

Renowned for our state-of-the-art medical facilities and advanced diagnostic technology, we bring together Lucknow's best oncologists. Our highly skilled professionals work collaboratively to offer expert, tertiary care, ensuring the highest quality treatment and patient well-being remain our ultimate priority.

Job Description

The Hospital Administrator at Remedy Care Cancer Hospital is responsible for ensuring the smooth, efficient, and patient-centric daily functioning of the hospital. The Head of Operations optimizes hospital processes, manages facility resources, ensures strict regulatory compliance, and maintains the highest standards of safety, hygiene, and comfort for patients and their families throughout their treatment journey.

Key Responsibilities

Operational Leadership & OPD Management: Oversee the daily operations of the hospital and specialized OPD clinics, managing scheduling, patient flow, and administrative tasks. Implement and monitor operational policies, procedures, and protocols to ensure smooth, efficient functioning and high standards of care.
Staff Coordination & Management: Direct, manage, and foster collaboration between medical, clinical, and non-clinical departments (including Front Office, Housekeeping, Security, and Food & Beverage) to ensure efficient daily operations and a harmonious work environment.
Patient Experience & Grievance Handling: Act as the primary escalation point for patient and family grievances, addressing concerns, complaints, and feedback empathetically, professionally, and in a timely manner.
Financial Management: Monitor and manage the center's budget, ensuring the efficient use of resources. Oversee billing, invoicing, and financial reporting in close coordination with the finance department, and develop strategies to optimize revenue generation while managing operational costs.
Regulatory Compliance & Audits: Ensure strict adherence to healthcare regulations by maintaining updated records, licenses, and certifications for the clinic and staff. Coordinate all necessary internal and external audits and inspections.

Qualifications

Education: Master of Hospital Administration (MHA) or related field.
Experience: 3-5 years of proven experience in hospital administration, facility operations, or clinic management. Prior experience in doctor engagement, patient coordination, referral network management, or oncology healthcare services will be an added advantage.
Domain Knowledge: Good understanding of the local healthcare ecosystem in Lucknow. Strong understanding of hospital infrastructure management, billing processes, healthcare regulations, and staff scheduling. Highly organized with excellent conflict resolution and grievance management skills.
Strategic Mindset: Exceptional leadership capabilities with excellent communication and interpersonal skills to manage budgets, optimize revenue, and motivate diverse, cross-functional teams.
Languages: Fluent in English and Hindi. (Proficiency in Urdu Language is a plus)

Other Details

Location: Lucknow, Uttar Pradesh
Timings: Monday to Saturday (9:00 AM – 6:00 PM)