Description

About the Company Amazon, a global leader in e-commerce and technology, is seeking a detail-oriented Transportation Representative Associate to join our dynamic logistics team.

Job Summary The Transportation Representative Associate serves as the crucial liaison between Amazon, SWA Shippers, stations, and delivery partners. This role is responsible for coordinating shipment operations, managing stakeholder communications, and ensuring efficient delivery execution while maintaining service excellence.

Daily Operations

Monitor real-time tracking IDs for pending deliveries
Coordinate with stations for shipment rescue operations
Collect and communicate station feedback to shippers
Process shipper requests for specific tracking IDs
Generate and share performance reports
Handle time-sensitive escalations

Required Qualifications

Excellent communication skills, both written and verbal
Strong time-management and organizational abilities
Analytical mindset with problem-solving capabilities
Proficiency in Microsoft Office Suite
Ability to work in a fast-paced environment
Strong attention to detail

Preferred Qualifications

Previous experience in logistics or transportation
Background in customer service or stakeholder management
Experience with shipping/tracking systems
Knowledge of supply chain operations

Skills & Competencies

Professional communication
Stakeholder management
Problem-solving
Time management
Data analysis
Process improvement
Multi-tasking
Escalation management

Work Environment

Fast-paced, dynamic logistics environment
May require flexible working hours
Team-oriented atmosphere

Interested candidates should demonstrate a strong commitment to operational excellence and possess the ability to thrive in a metrics-driven environment while maintaining strong relationships with multiple stakeholders.

Key job responsibilities

Key Responsibilities

Monitor and enhance delivery performance through active coordination with stations and shippers
Manage real-time tracking of pending deliveries and implement rescue operations as needed
Execute standard operational tasks based on shipper requests following established SOPs
Facilitate clear communication channels between multiple stakeholders
Generate and distribute regular performance reports
Handle escalations through appropriate channels
Identify trends and propose process improvements
Maintain performance metrics at or above target levels

Basic Qualifications

Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with SQL

Preferred Qualifications

Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ASSPL - Gujarat - D34

Job ID: A10409753

Transportation Specialist I, SWA