TRC Executive – Technical Resolution Center

Job Title

TRC Executive – Solar Inverter & Battery Support

Job Location

Loom Solar – Faridabad, Haryana

Job Type

Full-Time

Industry

Renewable Energy / Solar Energy

Experience Required

1–4 Years

Salary

Best in Industry + Performance Incentives

About the Company

Loom Solar is one of India's fastest-growing solar energy companies, focused on providing innovative and reliable solar solutions for residential and commercial customers. With a strong distribution network, advanced manufacturing capabilities, and a customer-first approach, Loom Solar is driving India's clean energy future.

We are looking for technically strong and customer-focused professionals who are passionate about renewable energy and problem-solving.

Job Summary

The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead-acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians, and internal teams to ensure quick issue resolution and high customer satisfaction.

This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.

Key Responsibilities

Technical Support & Troubleshooting

Handle inbound and outbound customer calls regarding inverter and battery complaints
Diagnose technical issues through calls, WhatsApp, video support, and remote assistance
Guide customers and dealers with installation checks and basic troubleshooting
Support field technicians and service engineers in issue resolution
Resolve issues related to:
- Solar inverters
- Lithium batteries
- Lead-acid batteries
- Installation and connectivity
- Product performance complaints

Complaint Management

Register and manage complaints in CRM/ERP systems
Ensure timely closure of service tickets as per TAT
Escalate unresolved issues to senior technical teams
Coordinate spare parts and replacement dispatch with logistics teams
Maintain accurate documentation of service activities and resolutions

Dealer & Technician Coordination

Provide installation and commissioning support to dealers and electricians
Conduct technical guidance and orientation sessions for channel partners
Support remote commissioning activities and technical queries

Customer Experience

Maintain professional and empathetic communication with customers
Ensure high customer satisfaction through timely and accurate support
Reduce repeat complaints through proper diagnosis and guidance

Process Improvement

Identify recurring technical issues and report trends
Share customer feedback with product and quality teams
Suggest improvements in troubleshooting SOPs and service processes

Required Skills

Technical Skills

Basic understanding of:
- Solar inverters
- Lithium batteries
- Lead-acid batteries
- Solar system installation
- Electrical troubleshooting
Knowledge of multimeter usage and fault analysis preferred
Familiarity with CRM tools and MS Excel

Soft Skills

Strong communication and customer handling skills
Good problem-solving ability
Strong follow-up and coordination skills
Ability to work under pressure and manage multiple complaints

Educational Qualification

Diploma / ITI / B.Tech in:
- Electrical
- Electronics
- Renewable Energy
- Related Technical Field

Preferred Candidate Profile

Experience in solar inverter, battery, or electrical support industry
Exposure to technical troubleshooting and service support
Hindi communication mandatory
Regional language knowledge will be an added advantage
Comfortable handling dealer and customer technical calls

Key Performance Indicators (KPIs)

Complaint Closure TAT
First Call Resolution %
Customer Satisfaction Score (CSAT)
Repeat Complaint Reduction %
Daily Ticket Closure Count
Escalation Ratio
Dealer Support Response Time

Working Days & Timing

Monday to Saturday
9:00 AM – 6:00 PM

Why Join Us

Opportunity to work in India's fast-growing solar energy sector
Continuous learning and technical skill development
Leadership and professional training programs
Career growth opportunities in renewable energy
Competitive salary with incentives
Exposure to advanced solar technologies and customer service operations

Job Details

Gender: Male
Employment Type: Permanent Full-Time
Location: Faridabad, Haryana
Department: Technical Support / Customer Service / Renewable Energy

Apply Now

Interested candidates can apply through:

Loom Solar Careers

Requirements

Required Skills

Technical Skills

Basic understanding of:
- Solar inverters
- Lithium batteries
- Lead-acid batteries
- Solar system installation
- Electrical troubleshooting
Knowledge of multimeter usage and fault analysis preferred
Familiarity with CRM tools and MS Excel