I. Key Results and Activities

A. On Time Team Deputation (One point responsibility); Drive Customer delight; On Time Billing; Site data.

Drive site Briefing & Debriefing sessions to maintain Q V C
Forecasting available workforce in MIS sheet for easy deputation visibility.
On site - Track Attendance, idle days, holidays for roaster management.
Raise Calc sheet within 2 days so to ensure on time service billing; responsible for ensuring the service bills are accepted by the end user for payment
Submit Analysis report for any gaps for all the contracts for continual improvements
Daily/ weekly touch base with service team for their feedback on accommodation, and other facilities, if needed speak to customer to provide the agreed arrangements.

B. QMS Compliance; WCR / MIS / Service team Happiness Index / Grievance handling .

Update and close all project service masters within 2 working days (TAT) post each job completion.
Deliver WCR to the customer and handover for Invoice to Runner 2 within 3 working days (TAT) for each job completion.
Take DWR / WCR follow up during Debriefing and give inputs to enhance team's report quality with systematic record.
Responsible for generating weekly / Monthly MIS and display
Responsible for document compliance and traceability for all the executed service Contracts
First point of contact for understanding all team's dissatisfactions and driving Monthly meetings with the team
Forecast Deputation report to circulate within the team and on call within a team.
Keep touch base with the Standby team

C. Approval Authority for Leave management and Expense Management.

Drive Roaster Management including record of available workforce on bench and on leave. Forecasting available workforce in MIS sheet for easy deputation through HRIS.
Driving Expense management - to be reviewed and approved as per existing Policies and maintain discipline.
Conduct regular awareness sessions on repeated violations and clarity in Policies for any updation
Responsible for Calculating site allowances and monthly disbursal as per the laid Terms Project Closure within 7 days
Driving Friday training program with the alignment of stakeholders with the ready topics and deliver quality trainings.

II. Knowledge/Skills/Behaviours - Must Have (M)/ Nice to Have(N)

A. Knowledge (Functional and Non-Technical):

At Least 3-5 years of relevant Experience in service industry with team deputation or coordination as a core function and handling multiple sites on any given day.(M)
Good understanding of internalising the Procedures; Review and analysing the Service POs; foreseeing the possible threats to Velocity and Cost (M)
Team deputation to Foreign sites (over 50 deputation - awareness of the importance of insurance; VISA, foreign currency; arranging accommodation;time difference etc) (N)
3+ years of relevant experience catering to Marine sector or Exposure to Offshore Sector services. (N)
Knowledge of taxation - GST; basic accounting.(N)

B. Skills (Functional and Non-Technical):

Good Communication in verbal and written English to be able to communicate information clearly. (M)
Attention to detail so that getting information, documents, people pulse and channelisation can be done seamlessly (M)

C. Behaviours (Technical and Non-Technical):

Mindset to dive deep into problems, find solutions and implement them. (M)
Mindset of delivering outcomes daily - driven by timelines and challenging jobs. (M)
Mindset of learning, continual improvement and delivering excellence. (N)
Interest in people connect, handle all tactful moments with logic and empathy.(N)

Senior Executive - Service Planning and Delivery