Overview

In this role, you will be working as a key member of the Customer platform team within IT department, driving new capabilities in our CRM Systems that enable our global Sales and Service organization. You will work closely with the CRM team and business stakeholders and cross-functional teams to translate business needs into scalable Salesforce solutions. Your role is to collaborate with stakeholders, gather requirements, analyze business processes, and ensure alignment with organizational goals.

Responsibilities

Collaborate with business stakeholders to gather, document, and interpret user requirements, working with architects, developers, and administrators to define scalable solutions.
Drive the design and enhancement of Salesforce features, ensuring alignment with business goals while overseeing requirements definition and process improvements.
Translate requirements into detailed user stories, acceptance criteria, and process flows.
Define reporting and analytics needs, partnering with stakeholders to create Reports and Dashboards, and evaluate Einstein Analytics solutions for actionable business insights in Sales, Service
Define and implement the testing strategy for projects. Collaborate with other QE engineers and review the test scripts.
Support user acceptance testing (UAT) ensure that solutions meet business and quality standards
Identify and address technology or process gaps to improve efficiency and adoption.
Develop training materials and process documentation to enhance team knowledge. Educate stakeholders on key capabilities and user guidelines.
Proactively identify project risks and dependencies, providing alternative solutions to minimize risk.

Qualifications

Bachelor's degree in computer science, information technology or related experience
5+ years of Salesforce experience as a Business Analyst, Product Owner, or primary support role.
Expertise in administering Salesforce declaratively, including process builder, flow, profiles, customizing objects, approvals, and lightning experience.
Previous experience designing and implementing new business processes, requirements gathering methodology / process, and managing competing priorities.
Ability to articulate and implement Salesforce.com best practices.
Strong technical skills with good business acumen in sales, service, and marketing.
Experience gathering requirements, writing user stories, and working in Agile/Scrum environments.
Strong written and verbal skills
Salesforce Certified Administrator, Business Analyst, or Sales and Service Consultant certifications preferred.
Experience with Salesforce integrations (MuleSoft, APIs, ETL tools) is a plus.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Salesforce Lead Engineer - Business Analyst