Meet Our Team

We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.

Picture Yourself At Pega

Principal Technical Solutions Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.

What You'll Do At Pega

The TSE uses their understanding of Pegasystems products, the technical environment in which they run, and our customers business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega

Who You Are

Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
Proven ability to interact directly with customers at all levels
Demonstrated customer-facing skills including expectation management, communication skills, information management
Demonstrated effective oral and written communication skills, including poise in pressure situations
Should have: Experience working with Core Java, Database, Kafka & Elastic search
Good Have : Pega experience
Troubleshooting and debugging experience would be an added advantage

What You've Accomplished

5 to 8 years of Core Java Software Application Development, Maintenance and Troubleshooting experience
Strong analytical and problem-solving skills
Should have extensive experience using the following: Core Java, Kafka, Elastic search and Database
In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems

Pega Offers You

Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 23454

Principal Technical Support Engineer, Search and BIX