Job Description :

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth - bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

We are looking forward to hireSAP Datasphere Professionals in the following areas :

Job description:

Technical Support Engineer - SAP Datasphere & Databricks

Department: Data Platforms (Enterprise IT)

Role Overview

Client is seeking a Technical Support Engineer specializing in SAP Datasphere and Databricks to provide L1/L2 support for our global Data & Analytics platforms. This role ensures high availability, reliability, and performance of critical data services that power scientific and business insights across the organization.

The ideal candidate will have hands-on experience in troubleshooting, monitoring, and supporting SAP Datasphere, Databricks, and related data integration tools, combined with strong problem-solving skills and a customer-first mindset.

Key Responsibilities

Incident Management & Resolution

Provide L1/L2 support for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests.
Monitor data pipelines, jobs, and integrations for failures or performance issues.
Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms.
Perform root cause analysis and implement preventive measures for recurring issues.

Operational Excellence

Maintain and update SOPs for incident handling, escalation, and resolution.
Ensure adherence to SLAs and KPIs for ticket resolution and system uptime.
Collaborate with Data/SAP engineering teams for complex issues and permanent fixes.

Continuous Improvement

Identify opportunities for automation and process optimization in support workflows.
Document knowledge articles for common issues and resolutions.

Required Qualifications & Skills

2-5 years of experience in technical support or application support roles.
Hands-on experience with:

SAP Datasphere (data modeling, integration, connectivity troubleshooting)
Databricks (cluster management, job monitoring, performance tuning)

Familiarity with Microsoft Azure services (Data Factory, Storage) and Power BI is a plus.
Strong analytical and problem-solving skills with attention to detail.
Experience with ITIL practices and ticketing tools (ServiceNow, Jira).
Excellent communication skills for global stakeholder interaction.

Preferred Certifications

SAP Datasphere or SAP Analytics certifications.
Databricks Certified Associate or Professional.
ITIL Foundation.

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment.We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

Our Hyperlearning workplace is grounded upon four principles

Flexible work arrangements, Free spirit, and emotional positivity
Agile self-determination, trust, transparency, and open collaboration
All Support needed for the realization of business goals,
Stable employment with a great atmosphere and ethical corporate culture

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