About Thoratech Innovations

Thoratech Innovations is a young, fast-growing company building customer operations capability for enterprise clients. We are setting up a dedicated Central Command Centre in Pune to run customer operations for a leading client in the engineering and manufacturing sector. This is a ground-floor opportunity to join our founding operations team.

About the Role

As a Customer Support Executive, you are the voice of the customer experience. You will handle inbound customer calls and make outbound follow-up calls, capturing every interaction accurately in our CRM systems. You will work across sales enquiries, complaints and customer follow-ups, making sure no customer query is lost.

Key Responsibilities

Handle inbound customer calls professionally - sales enquiries, complaints and general enquiries.
Make outbound calls - lead follow-ups, dealer coordination, customer verification and satisfaction surveys.
Capture every interaction accurately in CRM tools within defined timelines.
Qualify leads, set routing decisions and ensure timely handover to the right teams.
Follow call scripts and SOPs while keeping conversations natural and customer-friendly.
Meet daily productivity and quality targets.
Escalate issues appropriately and keep the Team Leader informed.

What We Are Looking For

Prior experience in a call centre, BPO or customer support role preferred.
Fluency in Hindi and English. Any additional language is a strong advantage.
Clear, confident communication and a genuine customer-first attitude.
Comfort with CRM tools and structured digital processes.
Ability to work in a target-driven environment.
Reliability, discipline and a team-player mindset.

Shift & Location

Location: Balewadi, Pune (on-site)
Working days: Monday to Saturday
Shifts: 9 AM to 6 PM or 10 AM to 7 PM (assigned at the time of joining)
Immediate joining preferred

What We Offer

Competitive compensation
A ground-floor role in a fast-growing company
Direct exposure to a marquee enterprise engagement
Training, structured processes and clear growth paths as we scale

How to Apply

Apply through LinkedIn, or send your CV to [HIDDEN TEXT] with Customer Support Executive in the subject line.

Customer Support Executive (Inbound & Outbound)