Job Description

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Key Duties / Responsibilities:

Assists sales partners and customers in making payment arrangements.
Communicates with various audiences regarding discrepancies in charges, payments, credits, or balances.
Monitor and maintain payment schedules when notified of changed orders.
Respond to customer and field requests to obtain payment and payment methods.
Regular review of unallocated payments, credits, and debits.
Complete account reconciliations.
Submit and follow up on payment moves, credits, & refunds within assigned accounts.
Assist in related work, additional duties, or projects as needed or required.

Education & Knowledge:

Prior knowledge of Salesforce CRM, CPQ, & Billing preferred. Basic skills in Microsoft Office Applications, with a focus on Excel.
Proven skillset in basic math
College experience preferred, with a focus on accounting or business administration. Commensurate work experience considered.
1-2 years account management or payment processing, verification & application experience

Experience / Skills / Abilities:

Attention to detail with the responsibility for the quality and content of financial data.
Ability to set priorities; well-organized and inquisitive nature to support sound decision making.
Skilled in following organizational rules and procedures
Ability to maintain confidentiality
Professional written and verbal communications skills.
Ability to work independently and within a team atmosphere
Strong responsiveness and timely communication

About Us

eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

To know more about us, visit https://eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Senior Analyst

Senior Analyst