Overview

At PepsiCo, we are building a simpler, smarter, and more seamless Digital Employee Experience (DEEx). The ServiceNow C4E DEEx Lead Automation Developer is a senior, hands-on role within our ServiceNow Center of Excellence (C4E) responsible for designing, building, and governing automation that improves employee productivity, operational reliability, and service quality at scale. You will lead automation solution design across DEEx journeys-reducing manual work, standardizing processes, and enabling intelligent, self-healing services through workflow orchestration, integrations, and AI-enabled capabilities on the ServiceNow platform.

Responsibilities

Lead Automation Strategy for DEEx

Serve as the C4E design authority for ServiceNow automation patterns, standards, and reusable components across DEEx journeys
Translate experience and operational goals into automation roadmaps that reduce toil, cycle time, and service variability
Partner with product owners and platform teams to prioritize automation for high-volume, high-impact workflows
Design & Deliver End-to-End Automations

ServiceNow Automation (Required)

Design and deploy enterprise-grade automation solutions using Flow Designer, Subflows, and reusable patterns that scale across the platform and eliminate redundant development
Build robust testing frameworks with ATF scripting and leverage open-source automation tools to ensure reliability, maintainability, and continuous delivery of automation capabilities
Architect seamless integrations through IntegrationHub (Spokes, Actions), REST/SOAP APIs, and event-driven webhook designs that connect systems in real-time and enable intelligent workflow orchestration.
Engineer server-side logic using Business Rules, Script Includes, Scheduled Jobs, and advanced JavaScript with Glide APIs to optimize performance, enforce governance, and deliver custom functionality at scale
Streamline service delivery by designing sophisticated catalog automation and fulfillment workflows-including dynamic approvals, intelligent routing, and multi-stage task orchestration-that accelerate time-to-value and enhance user experience

Preferred / Nice-to-have

Experience with ITOM automation, orchestration, or auto-remediation patterns
Hands-on experience with Now Assist, Predictive Intelligence, Virtual Agent, or deflection strategies
ServiceNow CTA certifications & Mainline CSA, CAD, CIS, IntegrationHub, ITOM, or related
Experience with DevOps practices (source control, CI/CD, automated testing) in ServiceNow

Why PepsiCo

Opportunity to shape DEEx automation at global enterprise scale
Work on a modern ServiceNow platform with strong C4E governance and product mindset
Influence how employees experience technology through automation, intelligence, and continuous improvement
Collaborative, inclusive culture with room to grow and lead
Create playbooks, reference architectures, and knowledge assets to accelerate delivery across federated teams
Facilitate communities of practice and continuous improvement workshops

Qualifications

Must-have Qualifications

Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
Demonstrated ability to influence across technical and business stakeholders in a matrixed enterprise environment
Experience working within a Center of Excellence (C4E) or scaled platform operating model
9-12 years of enterprise application development and/or automation engineering experience
8+ years hands-on ServiceNow development experience with a strong focus on workflow automation
5+ years leading automation initiatives (design authority, technical lead, or productized platform capability ownership)
Experience supporting employee-facing platforms (DEEx), Portal, ITSM/ITOM, HRSD, ESM, or shared services at enterprise scale

Platform & Operations (Required)

CSDM & CMDB fundamentals and service-aware automation considerations (where applicable)
Security and access controls (roles, ACLs), data handling, and auditability
Observability for automations: logging, error handling, retries, and performance tuning

Architect - ServiceNow C4E DEEx Lead Automation Developer