Overview

At PepsiCo, we're building the future of work-one intelligent, intuitive experience at a time. The ServiceNow C4E Lead - Personalization Developer plays a critical role in shaping how employees across PepsiCo interact with technology every day.

This role sits within the ServiceNow Center of Excellence (C4E) and serves as the enterprise leader for personalization and experience design on the ServiceNow platform. You will lead the design, development, and governance of personalized, AIenabled, and rolebased experiences that power our Digital Employee Experience (DEEx), IT, HR, ESM, and enterprise service journeys.

This is a handson leadership role combining deep platform expertise, strong design judgment, and crossfunctional partnership to ensure our ServiceNow experiences are scalable, inclusive, secure, and worldclass.

Responsibilities

Experience leading or owning personalization, UI, or digital experience initiatives

Strong experience across the ServiceNow platform, including UI Builder, Now Experience Framework, Service Portal or EmployeeCenter, Workspaces, and Mobile

Strong JavaScript skills (client and server side) and experience with Glide APIs and UI policies

Experience designing role-based, persona-driven, and user-centeredexperiences, including accessibility and responsive design best practices

Experience integrating ServiceNow with enterprise systems and working with identity, data, and security considerations

Hands-on experience implementing or configuring AI-driven capabilities (e.g., Now Assist, Predictive Intelligence) and/oroptimizingsearch and knowledge relevance

Experience working in large, global, or matrixed organizations

ServiceNow certifications (CIS, CAD, CIS, UI Builder) CTA is a plus

Qualifications

Qualifications:

Required:

Bachelor's degree in computer science, Information Systems, Engineering

10-12+ years of enterprise application development experience, including 5+ years of hands-on ServiceNow development

Preferred:

Experience working within aCenterfor Excellence (C4E) or similar governance model

Development exposure to ITSM, HRSD,andenterprise service management environments

Familiarity with design tools such as Figma,miroetc.

Experience defining and tracking experience metrics or KPIs

Consulting, transformation, or large-scale program experience

Architect- ServiceNow C4E Lead Personalization Developer