Role Description: Senior Salesforce Developer – Service

Design, build, and ship well-tested features while setting high standards for code quality and maintainability
Develop advanced Apex (triggers, classes, queueable, schedulable) for Work Orders, Service Appointments, Assets, and FSL entities.
Build enterprise grade LWCs for dispatcher console extensions, technician mobile UI, and service timeline components.
Implement robust integrations with CTI, IVR, scheduling engines, inventory/ERP using REST/SOAP and Platform Events.
Customize and extend FSL Core: Service Resources, Territories, Skills, Shifts, Work Types, and Maintenance Plans.
Engineer custom scheduling and optimization logic (travel time, capacity models, load balancing) using FSL APIs.
Implement Omni Channel routing, presence, case/work order assignment rules with Apex/LWC support.
Troubleshoot complex scheduling, mobile sync, routing, and dispatch failures across multi system integrations.
Optimize Apex, SOQL, and async processing for large case, work order, and appointment volumes.
Create reusable Apex frameworks, utility classes, LWC helpers, and test data factories.
Deliver high-quality unit/integration tests and support CI/CD pipelines for FSL-focused releases.
Leverage Agentforce Vibes, Salesforce Copilot and other AI-assisted coding to accelerate delivery and code quality.
Create design docs including data models, sequence diagrams, and integration specs.

As a prospective candidate, you should possess:

Hands‑on experience with SOAP, REST, and Bulk APIs, including API design, development, and management.
Hands on experience with Apex, Lightning (LWC), and SOQL/SOSL.
Strong understanding of the Salesforce platform, Service Cloud, Salesforce FSL including its architecture, capabilities and constraints.
Good understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines.
Experience in building scalable data models, security models, and complex technical solutions for Sales and Sales Operation.
Experience with middleware products for integration
Experience in Agentforce, Copilot, AI‑powered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.
Experience working in Scrum/Agile based development environment
Self-driven and ability to handle handles ambiguity and escalations.
Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly

Desired qualifications

Bachelor's in computer science or related field or equivalent work experience
Proficiency in modern JavaScript beyond basic LWC usage
Salesforce PD1 certification
Business Experience: 7-9 Years of experience

Location and way of working.

Base location: Hyderabad

Your Role as Lead Senior Associate

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be:

Inspiring - Leading with integrity to build inclusion and motivation
Committed to creating purpose - Creating a sense of vision and purpose.
Agile - Achieving high-quality results through collaboration and Team unity.
Skilled at building diverse capability - Developing diverse capabilities for the future.
Persuasive / Influencing - Persuading and influencing stakeholders.
Collaborating - Partnering to build new solutions.
Delivering value - Showing commercial acumen
Committed to expanding business - Leveraging new business opportunities.
Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization.
Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities.
Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for the success of engagement(s)
Managing change - Responding to changing environment with resilience
Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte.
Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviors and attitudes to become more inclusive.