At Board, we power financial and operational planning solutions for the world's best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What's been key to our success Our people—we value everyone's unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for a Premium Support Specialist to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST).

In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board's key accounts.

The Premium Support team plays a pivotal role in Board's Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.

Key Responsibilities and Objectives:

Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions
Participate in extensive knowledge transfer processes between delivery and maintenance teams
Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems
Identify areas for improvement in existing applications
Work closely with the Board Product team by relaying Customer and market feedback
Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform
Provide Reactive support for existing customers if/when questions/issues in their existing application arise

Requirements:

Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field
Previous Support or Consulting experience with EPM, Supply Chain, FP&A or Retail planning software
Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial
Exposure to multi-dimensional or OLAP technology preferred
Knowledge of SQL advantageous
Great de-escalation skills and capacity to work in very tight time frames
Strong troubleshooting, root-cause analysis and reverse engineering capacity
Ability to grasp elaborate business requirements and translate those into solutions within the Board platform
Excellent written and verbal communication skills