Role Overview

We are looking for an experienced Salesforce CPQ Business Systems Analyst (BSA) / Techno-Functional Consultant with strong expertise in end-to-end Quote-to-Cash (QTC) processes and hands-on experience in Salesforce CPQ / Revenue Cloud.

The ideal candidate should be more functionally driven, with strong business process understanding and the ability to independently drive requirement gathering, solution discussions, and end-to-end CPQ implementations.

This role requires strong collaboration with business stakeholders, product owners, and development teams while ensuring scalable and efficient QTC solutions.

Key Responsibilities

Business Analysis & Functional Ownership

Lead end-to-end requirement gathering sessions with business stakeholders
Analyze and translate business requirements into:
BRDs / FDDs
User Stories
Functional process flows
Drive workshops, demos, gap analysis, and UAT discussions
Act as the bridge between business teams and technical teams

Salesforce CPQ / Revenue Cloud Functional Expertise

Work on end-to-end Quote-to-Cash (QTC) lifecycle implementations
Configure and support:
Product Rules
Pricing Rules
Quote Templates
Discounting & approvals
Contracts & subscriptions
Amendments & renewals
Ensure smooth quote contract billing revenue processes
Support CPQ enhancements and process optimization initiatives

Techno-Functional Collaboration

Collaborate closely with development teams for:
CPQ customizations
Integration requirements
Validation logic
Understand and support:
Salesforce APIs
Data models
Integration flows
Coordinate with DevOps and deployment teams during releases

Integrations & Cross-Functional Systems

Support integrations between Salesforce CPQ and:
Billing systems
ERP platforms (SAP / Oracle / D365)
External enterprise applications
Validate end-to-end QTC data and process flow

Required Skills

8+ years of Salesforce experience
Strong hands-on experience in Salesforce CPQ
Strong expertise in Quote-to-Cash (QTC) business processes
Excellent functional understanding of:
Product configuration
Pricing & discounting
Contracts & subscriptions
Renewals & amendments
Strong experience working as a Business Systems Analyst (BSA)
Proven experience in:
Requirement gathering
Stakeholder management
Functional documentation
UAT support
Strong communication and client-facing skills
Basic techno-functional understanding of:
APIs
Integrations
Salesforce data model

Preferred Skills

Experience with Salesforce Billing / Revenue Cloud
Exposure to ERP integrations (SAP / Oracle / D365)
Basic knowledge of Apex / LWC / Salesforce customizations
Salesforce certifications:
Salesforce CPQ Specialist
Salesforce Admin
Salesforce Business Analyst

What We're Looking For

Strong end-to-end CPQ/QTC functional expertise

BSA mindset with strong stakeholder communication

Ability to independently drive business discussions

Functional ownership rather than pure technical development

Experience in enterprise CPQ implementations

Salesforce CPQ Techno Functional Consultant