Description

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, Billing, Cash Application and Collections specialist. You will be responsible for Billing / Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA's. Solving queries related to Billing / cash applications and coordination with customers is required. You should have a basic level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.

Responsibilities

As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:

Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and/or email
Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
Provide growth ideas for process standardization and automation through JDI/Kaizen projects
Perform complex reconciliations on customer payments
Perform QC and conduct refresher trainings with the team on best practice sharing
Highlight and address issues with the technical teams related to the discrepancies with the ERP system

Key job responsibilities

Hands on and in-depth knowledge of AR process
Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
Work with cash application team to apply payments timely & accurately
Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollected amounts are accounted for, and miscellaneous differences are cleared
Provide accurate forecasting of collection promises
Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
Meet all the productivity related goals on a monthly basis

Knowledge & Skills/ Business Acumen/ Education & Experience

Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
5-7 years of relevant experience in Accounts Receivables
Good ability to communicate internally and externally
Good ability to take initiative and self- start when necessary
Proven ability to develop new ideas and creative solutions
Proven ability to work successfully in an ambiguous environment
Proven ability to meet tight deadlines and prioritize workload
Fluency in Microsoft Excel is a must

Basic Qualifications

6+ years of finance experience
6+ years of Accounts Receivable (AR) experience
2+ years of applying key financial performance indicators (KPIs) to analyses experience
Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
Experience using data to influence business decisions
Experience in corporate finance including budgeting/planning, forecasting and reporting

Preferred Qualifications

2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
Experience in TM1, Data Warehouse and SQL

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Company - ADCI HYD 13 SEZ

Job ID: A10418159

FinOps Specialist - AR