traceroute , Tcpdump, Dns, BGP, Https, DHCP, L3 NOC operations, RF fundamentals, mtr, Mpls, AWS Networking, SD-WAN

Network Configuration, Api Management, Database Management, Cloud Services, Incident Management, System Integration, Software Deployment, Technical Support, Customer Relations, Troubleshooting

Genesys, Apigee, Cloud Storage, Python, BigQuery, Node.js, AI ML, Gcp, Cisco, Cloud Engineering, Virtual Agents, Gemini APIs, GCP core services, Pub Sub, Conversational AI Agent Builder, Cloud Run, Vertex AI, GECX CCAI solutions, Agent Assist, Salesforce, GKE, Dialogflow CX, Contact Center AI CCAI platform, GECX Gemini Enterprise for Customer Experience, Avaya

Web Development, Mobile Development, Programming, Technical Troubleshooting, Problem Solving, Project Management