IT Support Engineer (L1/L2) – Onsite

Immediate to 15 days Joiners Only

Location -Bangalore/Mumbai

US Time shift

We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance.

Key Responsibilities

Provide L1/L2 support for desktops, laptops, printers, and peripheral devices
Diagnose and troubleshoot hardware, software, and operating system issues
Support Windows and Mac OS environments, software installations, updates, and patching
Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting
Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning
Support onboarding and offboarding activities including user account setup and system configuration
Use tools such as Intune and SCCM for device management and software deployment
Manage support tickets, prioritize incidents, and ensure SLA adherence
Maintain accurate asset inventory and technical documentation
Escalate complex technical issues to L3/support teams when required

Required Skills

Strong knowledge of desktop and laptop troubleshooting
Experience in Windows/Mac OS support
Understanding of networking fundamentals and remote support tools
Hands-on experience with ticketing systems and IT support processes
Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred
Good communication and problem-solving skills

Experience

L1 Support: 1–3 Years
L2 Support: 3–5 Years

Location

Bangalore / Mumbai

Work Type

Onsite

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