IT Operations Executive

Budget – 3.5 to 4.5 LPA

only Immediate joiners

Location: Delhi/NCR

Department: IT Operations

Experience: 2–5 years (preferred in general insurance or BFSI domain)

Job Summary

We are seeking a proactive and detail-oriented IT Operations Executive to support and manage day-to-day operations of our general insurance website portal and mobile applications (Android & iOS). The role involves monitoring system performance, troubleshooting operational issues, analyzing data, and coordinating with development and business teams to ensure smooth digital platform operations. The ideal candidate should have strong analytical skills, a good understanding of website and mobile app workflows, working knowledge of SQL, and excellent communication abilities.

Key Responsibilities

Monitor and manage daily operations of the insurance website portal and mobile applications (Android & iOS)
Identify, troubleshoot, and resolve operational issues related to performance, functionality, and user experience
Perform root cause analysis of incidents and coordinate with development and infrastructure teams for resolution
Quickly diagnose and resolve operational issues
Analyze operational data and generate reports using SQL queries
Track and monitor system logs, transactions, and integrations with third-party systems
Support deployment activities, releases, and environment coordination
Oversee deployments and release management
Ensure uptime, availability, and optimal performance of digital platforms
Maintain operational documentation, SOPs, and incident reports
Automate operational processes and improve system reliability
Liaise with internal stakeholders for issue resolution and process improvements
Provide timely updates and communication to management and business teams
Participate in continuous improvement initiatives for system stability and efficiency

Required Skills & Qualifications

Bachelor's degree in Computer Science, IT, or related field
Strong analytical and problem-solving skills
Good understanding of website and mobile application workflows
Working knowledge of SQL for data analysis and reporting
Monitor SLAs, KPIs, and performance metrics
Perform advanced SQL-based data analysis and reporting
Familiarity with incident management and operational support processes
Basic understanding of APIs, integrations, and system monitoring tools
Excellent verbal and written communication skills
Ability to work in a fast-paced environment and manage multiple priorities

Preferred Skills

Experience in the insurance or BFSI domain
Exposure to production support or IT operations roles
Knowledge of web technologies and mobile app ecosystems
Familiarity with ticketing tools
Understanding of cloud platforms (AWS) is an advantage
Knowledge of DevOps and CI/CD pipelines is an advantage

Key Competencies

Analytical thinking and attention to detail
Data-driven thinking
Strong coordination and teamwork skills
Proactive problem-solving approach
Effective stakeholder communication
Ownership and accountability

Employment Type: Full-time

Reporting To: IT Operations Manager