Key Responsibilities

Business Analysis & Requirements Gathering

Conduct stakeholder interviews, workshops, and discussions to gather detailed business requirements for platform enhancements
Translate business needs into structured documentation including user stories, functional requirements, and acceptance criteria
Validate requirements with stakeholders to ensure alignment with business objectives and technical feasibility
Track, manage, and communicate requirements throughout the development lifecycle

Process Analysis & Optimization

Analyze lease abstraction workflows using process mapping and workflow design techniques
Identify inefficiencies, bottlenecks, and improvement opportunities in existing business processes
Design optimized workflows to enhance platform performance, scalability, and user experience
Develop standard operating procedures (SOPs) and process documentation for business users

Platform Performance & Data Analysis

Review platform usage data, performance metrics, and user feedback to identify enhancement opportunities
Generate reports and dashboards to monitor operational performance and adoption trends
Perform deep-dive analysis to support continuous improvement initiatives
Support data-driven decision-making through structured insights and reporting

Stakeholder Management & Collaboration

Facilitate cross-functional discussions between business teams, technical teams, and vendors
Ensure alignment of requirements and solutions across stakeholders
Communicate project updates, risks, dependencies, and progress effectively
Support Agile ceremonies including sprint planning, backlog refinement, and retrospectives

Testing & Validation

Coordinate user acceptance testing (UAT) and validate implemented features against business requirements
Ensure delivered solutions meet functional and quality expectations
Support issue resolution during testing and post-implementation phases

Change Management & Training

Develop training materials, user guides, and process documentation
Conduct end-user training sessions and support adoption of new features
Assist in change management activities to ensure smooth transition of new processes and systems

Governance & Compliance

Ensure adherence to governance standards and regulatory requirements across platform processes
Monitor compliance with internal data and operational policies
Support audit and documentation requirements when needed

Senior Business Systems Analyst