Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : ServiceNow IT Service Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, you will configure and support packaged or Software as a Service applications to adapt features, manage releases, and ensure system stability. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing standard tools and APIs, and leveraging low-code platforms to deliver effective solutions that align with organizational goals while maintaining system performance and compatibility.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in troubleshooting and resolving application issues to ensure optimal performance.
Engage in continuous learning to stay updated with the latest trends and technologies in application development.

Professional & Technical Skills:

Must To Have Skills: Proficiency in ServiceNow IT Service Management.
Strong understanding of application configuration and management.
Experience with APIs and low-code platforms for application development.
Ability to analyze business requirements and translate them into technical solutions.
Familiarity with system stability and performance optimization techniques.

Additional Information:

The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
This position is based at our Bengaluru office.
A 15 years full time education is required., 15 years full time education