Job Description

We are looking for a seasoned Service/Operation Lead with a strong background in SQL, Unix, Production Support, ETL (Extract, Transform, Load), and expertise in either Ab Initio or Informatica. The ideal candidate will have a minimum of 5 to 10 years of experience, including team leadership experience with a team size of at least 5 members.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or related field. (Master's degree preferred)

2. 5-10 years of experience in a similar role, with demonstrated expertise in SQL, Unix, Production Support, ETL, and either Ab Initio or Informatica.

3. Proven experience in team leadership, with a track record of successfully leading teams of at least 5 members.

4. Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.

5. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.

6. Experience with ITIL or other IT service management frameworks is desirable.

Responsibilities:

1. Leadership: Lead a team of professionals responsible for the operation and support of critical systems, providing guidance, mentorship, and fostering a collaborative team environment.

2. Service Delivery: Ensure the timely and efficient delivery of services to meet the needs of internal stakeholders and customers, maintaining high levels of customer satisfaction.

3. Incident Management: Oversee the resolution of incidents and problems, ensuring prompt response, effective troubleshooting, and minimal disruption to operations.

4. Change Management: Manage the implementation of changes to production systems, including planning, testing, and deployment, while mitigating risks and ensuring adherence to change management processes.

5. Monitoring and Maintenance: Implement and maintain robust monitoring solutions to proactively identify issues, monitor system health, and optimize performance.

6. Performance Optimization: Identify opportunities for performance improvement and optimization of systems and processes, driving initiatives to enhance efficiency and reliability.

7. Documentation: Maintain comprehensive documentation of systems, processes, and procedures, ensuring accuracy and accessibility for the team.

8. Vendor Management: Collaborate with vendors and external partners to resolve issues, implement enhancements, and manage service level agreements (SLAs).

Production Lead