Company Overview

Connecting People to Greater Possibility

At AT&T, our purpose is to connect people to greater possibility – with expertise, simplicity, and inspiration.

Our strategy is to be the best converged connectivity provider – through 5G and fiber. AT&T Fiber reaches about 32+ million customer locations in 100+ metros in the U.S. and we plan to expand our fiber footprint to more than 60 million locations by the end of 2030. We have reached 74+M postpaid phone subscribers, 10+M fiber subscribers, and 42% convergence rate!

Customers are increasingly seeking one provider who can seamlessly connect them in their home, at work and on the go. As America's largest fiber provider and with North America's largest wireless network, we are leading the way in offering world-class converged connectivity to more customers than anyone else.

Our founding innovator, Alexander Graham Bell, made the first phone call 150 years ago. Today, we're no longer a phone company. We're now an advanced networking company that moves secure workloads of data for consumers and businesses better than anyone else.

With the best network and telecommunications assets in America, we're more than ready to lead our industry forward as demand for AI and autonomous technologies grows on top of today's robust data and voice workloads. Our progress and performance so far only further reinforces this belief.

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STRATEGIC FOCUS

The AT&T Technology Services (ATS) organization is helping AT&T modernize its legacy IT infrastructure and migrate as much of it as possible to the cloud while retiring outdated systems. In addition, ATS includes network, business and consumer technology platforms as well as experts developing new products and services built on AT&T's leading-edge 5G and fiber connectivity.

At CTX (Consumer Technology eXperience), we deliver innovative and reliable technology solutions to power differentiated, simplified customer experiences. The Consumer Technology eXperience team is large. Really large. There are many transformation initiatives under way. We are centralizing intake – creating a common funding model and one single backlog to prioritize and execute work in a lean agile delivery model to optimize delivery of value.

CTX India Development Center (IDC) is a centralized team with critical linkages / partner relationships to the various technology teams guiding the programs outlined above. The centralized model enables:

critical mass of in country software talent to support AT&T's strategic technology programs
cost and resource optimization as demand shifts between programs over time
centralized training and skills development as the team matures
support unique needs of each program in a pod structure.

KEY RELATIONSHIPS

Reports to

The leader will have a direct reporting relationship to VP IDC (Santosh Bijur) and a dotted line with SVP CTX (Jason Press) and his multiple direct report stakeholders in the US.

Direct reports

The leader will lead and manage an appropriate org structure consisting of directors, associate directors, and first line managers as deemed appropriate.

Other Key Relationships

The CTX IDC organization is supported by two AVPs. One is the role being described here who will lead Digital, BSSe, Omni, and EngOps while the second AVP leads Salesforce CoE and Quality Engineering. The two AVPs cater to all the needs of the CTX organization and will work closely together on common CTX initiatives.

Key Responsibilities

The primary responsibilities of this leader will be program design, staffing, development, and execution of CTX IDC team with a focus on:

Strategic technology planning, technology design and architecture.
Development, testing, deployment, and life cycle management of solutions supporting all aspects of Consumer
The leader will also be responsible for providing oversight and leadership to existing India Application Development operations team including overall administration of the team, leadership stakeholder with business unit leaders for negotiation of enhancing work.
Direct and support subordinate development, team leadership and effectiveness across the organization.

Candidate Profile

Ideal Experience

Global Delivery and engineering

Working with partners across the world to deliver on product capabilities and programs. It is needed to engage with partners and develop a deep understanding of our systems, apps, and the way we serve the business and customers.

Build, Operate and scale remote teams

Experience with designing, building and scaling software development organizations in India. In the age of AI, it is required to have requisite experience driving AI adoption across the entire SDLC workflows.

Digital Leadership

Experience in a best-in-class digital organization, ideally been at the forefront of a digital transformation. A technical product management mindset will be necessary to be successful in crafting solutions inline with customer expectations.

Transformation Experience

Understand what it means to transform the organization. ATS is driving very large transformation programs for the company along with pivoting to AI-enabled everything. Experience in managing transformations in multiple layers will be key to success.

Adept at navigating Multi-stakeholder Matrixed structures

Leading an organization out of India aligned with business and teams running from US headquarters requires working with multiple stakeholders between both geographies. A matrixed structure is a given and helps stay aligned on the WHAT and HOW for the entire organization. Experience working in such environments is critical for smooth functioning of the teams.

Critical Leadership Capabilities

Acting Strategically

Creates or evolves a longer-term strategy for the enterprise that connects seemingly unrelated events or information
Creates a clear and coherent strategy that anticipates the future direction of the industry, competition and/or the broader environment, at least five years ahead
Provides new direction for the organization, leading to actionable changes across multiple operations or functions
Engages in scenario planning that incorporates new information or disruptive thinking to gain significant advantage or impact

Leading Change

Initiates significant change across the organization that requires implementation across multiple years
Mobilizes or recruits change leaders for a significant longer-term change initiative, including how each person will deliver it
Creates and executes a multi-year plan to design and implement a major change initiative
Reinforces and embeds new thinking and a change mindset throughout the organization (e.g. aligning reward and performance management systems, adjusting how work gets done)

Building Talent

Systematically develops leadership talent to build organizational bench strength (e.g. including rotations and challenging assignments)
Cultivates a pipeline of leadership talent, including successors for key roles
Offers and/or releases key talent to other parts of the organization for the specific purpose of developing them
Attracts talent with the capabilities needed to implement long-term strategy

Weekly Hours:

40

Time Type:

Regular

Location:

IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Associate Vice President - Consumer Technology eXperience (IDC)