Description

Country Transportation Manager

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:

Why Syneos Health
. We are passionate about developing our people, through career development and progression supportive and engaged line management technical and therapeutic area training peer recognition and total rewards program.
. We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
. We are continuously building the company we all want to work for and our customers want to work with. Why Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

JOB RESPONSIBILITIES

Transport Operations Management

. Implement and oversee transportation management program including vendor selection, vendor relationship, technological needs, employee sign-up methodologies, and compliance assurance.
. Oversee daily transport operations for local employees special transportation requirements for visiting employees and transportation for clients or visitors.
. Plan, schedule, and monitor route optimization to ensure employee satisfaction and reduce travel time and cost.
. Ensure timely pickup and drop services across all shifts (including 24/7 operations).
. Manage transport control room activities and monitor fleet movement in real time.
. Coordinate with CRES or facility teams, security, and business units to support transportation during peak hours or during special events.
. Manage and review cab rosters of employees.

Vendor and Fleet Management

. Manage transport vendors including cab aggregators, fleet operators, and cab services.
. Ensure vendor compliance with SLAs, performance metrics, legal requirements, and company policies.
. Conduct periodic audits of vendor vehicles to assess safety and appropriateness for use
. Conduct periodic audits of documentation and recordkeeping to ensure compliance with legal requirements and company policies.
. Conduct periodic audits of driver behavior to ensure they meet company standards of behavior
and presentation.
. Verify and maintain updated records of licenses, fitness certificates, insurance, and permits.
. Partner with Corporate Security to ensure appropriate deployment of escort guards.

Safety, Compliance & Governance

. Implement company transport safety policies and emergency response procedures.
. Support real-time response to violations of safety policies and emergency response.
. Ensure compliance with government regulations.
. Ensure adherence to women's safety protocols, GPS tracking, panic buttons, and escort policies where applicable.
. Support investigations into violations of safety protocols.
. Support investigations into complaints against drivers or escort guards.
. Conduct regular safety trainings for drivers and staff.

Cost & Budget Management

. Prepare, manage, and control the transport budget.
. Review invoices, verify billing accuracy, and track cost-saving opportunities.
. Drive initiatives to optimize fleet utilization and reduce operational expenses.

Stakeholder Collaboration

. Work with Operations, HR, Admin, Business Continuity, and Security teams for transport planning.
. Plan for business continuity scenarios, crises, or unexpected transport disruptions.
. Support Business Continuity Team in the event of a disruptive or crisis event.
. Conduct regular communication with employees to handle grievances related to transport.

Technology & Reporting

. Utilize transport management systems (TMS), GPS dashboards, and MIS reporting tools.
. Generate daily/weekly/monthly MIS reports covering usage, cost, compliance, and issues.
. Drive digitization initiatives such as automated scheduling, RFID/GPS tracking, mobile application support, other needed technologies including investigation of future technologies.

QUALIFICATION REQUIREMENTS

. College degree, preferably in Business Administration, Logistics, Supply Chain
. MBA/PG Diploma in Logistics or Operations is a plus
. 7-12 years of transportation management experience, preferably in an multinational corporate environment.
. Experience managing large-scale employee transportation operations (minimum 300+ users)
. Familiarity with 24/7 shift transportation for IT/ITES/BPO sectors (preferred)
. Proficiency with Transportation Management Systems, GPS Tools, MIS Reporting.
. Strong analytical and route-planning skills
. Knowledge og all compliance and safety regulations
. Strong leadership and people management skills
. Excellent communication skills
. Ability to work under pressure and respond effectively during crises or high-pressure situations
. Valid driving license preferred.

Special Requirements:

. Valid driving license preferred

. Willingness to work flexible hours as required

. Ability to travel - 5%

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

The Country Transportation Manager is responsible for developing, maintaining and overseeing end-to end transportation operations for employee commuting at Company locations within their assigned country. Responsible for providing safe, efficient, cost-effective, and compliant transportation services, this role is key to supporting company operations outside of regular business hours as defined in local regulations. This role is also responsible for managing relationships with transportation vendors, partnering with the Corporate Security Team to support partnerships with guard or security vendors, route optimization, shift transport planning (including night shifts), adherence to corporate safety and security policies, and support to operational leaders for special projects that may occur off hours. This role carefully balances the requirements of the business, compliance requirements, and the safety of all employees.